October 10, 2017 Case Study Flipping the Script Airline reduces AHT with quality, not speed Travel and Hospitality
October 10, 2017 Case Study Care is a Universal Language A money wire company bridges cultural barriers and increase customer satisfaction Financial Services and Insurance
October 10, 2017 Case Study Planning for Tomorrow, Today Customer data analytics brought in £133.84 million in revenue in six months High Tech
October 10, 2017 Case Study Channel Surfing for Sales An innovative partnership increases sales and drives customer loyalty Communications
October 10, 2017 Case Study Creating Brand Ambassadors Vodafone Revolutionises Retail Service With Mindset Shift Communications
October 9, 2017 Case Study Answering the Call World's largest pest company unified their phone system and increased revenue Retail and eCommerce
February 25, 2025 Customer Strategist Industry Insights The future of retail: AI will be a cornerstone of CX success 3 ways AI will help transform retail experiences in 2025 Retail and eCommerce
February 25, 2025 Customer Strategist Industry Insights Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritise the right channels and KPIs to thrive Retail and eCommerce
September 17, 2024 Customer Strategist Proof Points CCMA report: Data analytics reinvents the contact center, starting with the front line
