May 19, 2020 Case Study Simulated Learning Accelerates Great Service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios Automotive
May 19, 2020 Case Study Social Learning Technology Drives Faster Results Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics Automotive
April 13, 2020 Case Study Automating Claims Boosts Accuracy A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system High Tech
April 13, 2020 Case Study Building a Smart Claims Processing Solution A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing High Tech
March 6, 2020 Blog Conversational Messaging: Why Customers Demand it (and How to Deliver it) - EMEA Blog
November 6, 2019 Case Study Telecom Rebadges Tech Support to Maintain CX Quality and Retain Highly Skilled Associates Communications
February 1, 2019 Case Study A Hands-on Approach to Global Customer Care Customer care keeps up with product innovations to serve customers better
August 20, 2018 Case Study Conversation Engine Saves Cyber Monday Sales Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours Retail and eCommerce
October 10, 2017 Case Study Creative Thinking isn't Only for Startups Healthcare Innovation Lab creates value and generates significant cost savings Healthcare
October 10, 2017 Case Study Please Help Yourself A utility company transformed its customer service with a self-help solution Public Sector and Government
