April 9, 2024 Case Study Skilled tech support slashes hold times by 93% Expert associates and the right CRM drive better, faster resolutions High Tech
March 29, 2024 Blog Insurers embrace richer CX, agility for strength and growth Property and Casualty Insurance
March 29, 2024 Case Study Voice enhancement lifts NPS 9% at contact centre AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
March 13, 2024 Case Study Next-gen self-service contact centre improves CX and saves money €2.3 million in savings and 85% FCR for retailer through more automatic IVR options Retail and eCommerce
March 13, 2024 Case Study eNPS at contact centre jumps 21% with interactive AI training bots Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4% Healthcare
February 20, 2024 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
February 8, 2024 Blog 4 challenges facings startups in 2024 (and how investing in CX can help) Hypergrowth and Startups
January 29, 2024 Case Study Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, it was us High Tech
