March 13, 2024 Case Study eNPS at contact centre jumps 21% with interactive AI training bots Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4% Healthcare
February 20, 2024 Trends Report Top 3 trends for elevating CX with automation in 2025 Harness the full potential of AI and other tools to deliver next-level experiences
February 8, 2024 Blog 4 challenges facings startups in 2024 (and how investing in CX can help) Hypergrowth and Startups
January 29, 2024 Case Study Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, it was us High Tech
January 9, 2024 Blog Retailers: Balance AI with a human touch for CX success in 2024 Retail and eCommerce
January 4, 2024 Blog Improve financial services CX in 2024 by understanding customers better Financial Services and Insurance
October 17, 2023 Case Study Proactive partnership levels up gaming brand’s CX TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements High Tech
