January 29, 2024 Case Study High Tech Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, it was us
October 17, 2023 Case Study High Tech Proactive partnership levels up gaming brand’s CX TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
October 3, 2023 Case Study High Tech The right blend of tech support and CX enables better, faster resolutions TTEC’s tech support associates help company achieve 90% CSAT
August 15, 2023 Case Study Insights from speech analytics help grow monthly sales by 65% TTEC helped a global logistics company discover which sales techniques worked best, jump-starting turnover
July 24, 2023 Case Study €4.5 million annual savings unearthed for computer goods giant TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimise CX for customers and employees
June 22, 2023 Case Study Retail and eCommerce TTEC helped fitness brand realise the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction
June 22, 2023 Case Study Retail and eCommerce The right work-from-home strategy slashes attrition 63% TTEC helped a luxury retailer improve outcomes for associates and customers
September 28, 2021 Case Study Smart Seasonal Drives Millions in Projected Cost Savings Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs
September 28, 2021 Case Study Marketing Analytics Drive Costs Down 60% The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in
September 21, 2021 Case Study Retail and eCommerce From siloed inefficiency to omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale
May 26, 2020 Case Study Healthcare Expert Flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
May 19, 2020 Case Study Communications Telkom South Africa Creates a Roadmap for Long-Term Success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap