April 15, 2024 Case Study Online travel platform helps more customers faster with 36% jump in productivity Recalibrated benchmarks and associate training lead to significant drop in AHT Travel and Hospitality
April 15, 2024 Case Study Back-office streamlining speeds up retailer’s hiring process By deflecting email enquiries, TTEC cut resolution time by 40% Retail and eCommerce
April 15, 2024 Case Study Media company slashes training time whilst elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times Media and Entertainment
April 15, 2024 Case Study People power AI for speedier insurance claims processing Insurtech company saves €900K in labour costs, eliminates backlog of claims and invoices Financial Services and Insurance
April 14, 2024 Case Study Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most Retail and eCommerce
April 14, 2024 Case Study Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs — and we keep growing together Hypergrowth and Startups
April 9, 2024 Case Study Skilled tech support slashes hold times by 93% Expert associates and the right CRM drive better, faster resolutions High Tech
March 29, 2024 Case Study Voice enhancement lifts NPS 9% at contact centre AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
March 13, 2024 Case Study Next-gen self-service contact centre improves CX and saves money €2.3 million in savings and 85% FCR for retailer through more automatic IVR options Retail and eCommerce
March 13, 2024 Case Study eNPS at contact centre jumps 21% with interactive AI training bots Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4% Healthcare
January 29, 2024 Case Study Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, it was us High Tech
October 17, 2023 Case Study Proactive partnership levels up gaming brand’s CX TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements High Tech
