EMEA Client Stories

Agile and rapid support clears massive backlog

When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources.

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.

RealSkill bot closes learning gap, accelerates performance

TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.

Powerful knowledge management system leads to improved AHT, quality, and more

TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.

Advanced lead nurturing unlocks millions in the sales pipeline

TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.

A delivery company ensures it’s future-ready

TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.

Eliminating Major Pain Points in No Time

A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner.

Exceptional Remote Support in Record Time

Hundreds of newly hired remote employees delivered a 94% CSAT.

Teaming Up for Maximum Results

A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand.

Flexible staffing helps boost member enrolment by 73%

Work-from-home model garners top talent to achieve health insurer’s membership goals

Fintech disruptor raises the bar with a smarter customer experience

With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect customers, and much more.

Contact centre optimisation yields €3 million savings

TTEC evaluated current operations and helped implement a more effective WFM system