EMEA Client Stories

Fast-growing Fintech Achieves Fast CSAT Improvements

A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security.

Open Enrollment Benefits From a Smart Seasonal Approach

Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.

Cost savings and happy employees all year long

We worked with a leading insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year.

Proactive automation solution yields €12M in accelerated debt collection

A team of forward-thinking leaders seised an opportunity to drive efficiency with a focus on improving the debt collection process

Email videos capture attention, drive response rates

TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy.

Data insight reduces churn and decreases costs

B2B company identifies key customer pain points and proactively deflects call volumes.

RealPlay Bot shrinks contact centre attrition

TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.

Fraud Support Breaks Remote Training Barriers

One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event.

Speech Analytics Deliver a Holiday Boost for Social Media Ad Sales

The company significantly increased client revenue at a critical time of year by analysing agent calls for insights.

Airline Reduces AHT with Quality, Not Speed

With calls handled by more confident and knowledgeable contact centre associates, average handle time was reduced by a full minute.

Airline loyalty member satisfaction takes off

NPS jumps 104% after proactive analysis of why customers call.

Travel Offshore, Beat NPS Goals

A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care.