APAC Search Results for
"messaging"
Challenge A worldwide humanitarian organisation providing emergency assistance, disaster relief, and educational courses in the United States strives to provide quality support services to people in crisis. To maintain this level of support, it...
Asia-Pacific Paves the Road for Digital CX Transformation Blog Post By Arthur Nowak, Sr. Vice President, Asia Pacific When we asked what the future held for customer service in 2020, no one predicted the calamity of COVID-19. The pandemic has...
A large multi-brand apparel retailer, with over 300 locations nationwide as well as significant internet and catalog sales, had a yuletide dilemma. Between November and December, when its customers were in the shopping mood, standing with credit...
The Challenge A leading healthcare organisation needed a partner to immediately help it shift multiple parts of its customer care from a brick-and-mortar environment to remote contact centre support in response to the COVID-19 pandemic. It also...
All-in-one, cloud-based omnichannel platform Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can...