TTEC APAC’s Most Popular CX Content of 2020

We’ve all made it through a tough year, and some of the year’s unique challenges will help to shape a more meaningful future. 2020 was more than recognising the new-normal; it was time to reimagine interactions with family, friends and coworkers, innovate everyday life and accelerate digital transformation.

For us at TTEC, the content we wrote connected deeply to our personal lives, and every blog, podcast and video touched on a challenge we were experiencing in and out of work.

So please, join us as we explore our top 5 most popular content of 2020, we can’t wait to continue the journey in 2021. Happy Holidays!

1. Successful Migration Strategies Require More Than Just Lift and Shift
Discover six recommendations for moving away from the tactical lift and shift approach toward a strategic, optimised enhancement of contact centre operations.

2. Contact Centre Automation: Tools and Trends for the Decade Ahead
We explain the most important approach to successful contact centre automation, outline some of the main types of contact centre automation tools being implemented in contact centres, and discuss the benefits of an optimised balance between humans and AI in your CX automation approach.

3. 5 Top Questions (and Answers) to Resetting Sales in the New Normal
In our webinar, “Refocus, readjust, retool: How to restart your sales engine,” sales growth experts from TTEC addresses prevalent questions about selling in today’s new reality and shared proven tactics, tips, and strategies.

4. Tried-and-Tested Employee Engagement Strategies That Unleash Higher eNPS Scores
Dedicated customer service employees who go beyond the call of duty to assist customers are a rare find. But it doesn’t have to be that way, if you focus on employee engagement.

5. Philippine COVID-19 Business Continuity
Explore programs and strategies needed to ensure business continuity in the Philippines amidst COVID-19.