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Customer Experience Consulting

The journey is as important as the destination

 

 
 

Insights-driven, contextual experience strategies for the life of the customer

In a world that is changing so quickly, companies need ways to stay ahead. It takes agility, resilience, and operational excellence to align people, processes, and technologies to do something different, while not losing sight of what you do best. This is where we can help.

Our consulting teams deliver pragmatic, end-to-end strategic solutions that cut across operational silos to transform the customer journey. Every day, across six continents, we help great brands re-think their customer experience, and create more human connections that build lasting and more profitable relationships.

 
 

Consulting Solutions

| Strategy + Operations

We help you transform your business by guiding you through a series of pragmatic steps that will accelerate you along your customer experience journey.

| Insights

We help you identify the truly valuable insights and use them to their full potential so that you can attract new customers and retain loyal ones.

| Learning + Performance

Great employee experiences are at the heart of great customer experiences. We help you inspire, empower, and harness talent in your organisation to drive amazing results.

Real results

Client Story

Creative thinking isn't only for startups

Healthcare innovation lab creates value and generates significant cost savings.

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eBook

Get Smart About Customer Emotions

Gain insights into customers’ emotions to drive customer experience improvements.

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Client Story

Creating brand ambassadors

Vodafone revolutionises retail service with mindset shift.

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How can we help?

We’d love to hear from you.
Contact us
 
 

SPOTLIGHT

NEWS AND EVENTS

2018 UK National Contact Centre Awards

Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more

GSA UK Awards 2018

TTEC have formed a strategic alliance partnership with the GSA, including sponsorship of their GSA Symposium and the GSA UK Awards. London, UK.Learn more


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