December 20, 2024 Case Study Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential Retail and eCommerce
December 19, 2024 Case Study Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX Retail and eCommerce
September 24, 2024 Case Study Contemporary site design, AI, and local talent lift CX, EX, and the future of a region Healthcare
September 4, 2024 Case Study AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT Communications
August 13, 2024 Blog 5 things European retailers should consider when it comes to nearshoring Retail and eCommerce
July 18, 2024 Case Study A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations Retail and eCommerce
July 12, 2024 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences
