January 8, 2025 Blog CX trends 2025: 3 ways AI will transform retail experiences Retail and eCommerce
January 3, 2025 Case Study Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience Financial Services and Insurance
December 20, 2024 Case Study Fraud management, AI, discipline drive €86M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions Travel and Hospitality
December 20, 2024 Case Study Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential Retail and eCommerce
December 19, 2024 Case Study Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX Retail and eCommerce
September 24, 2024 Case Study Contemporary site design, AI, and local talent lift CX, EX, and the future of a region Healthcare
September 4, 2024 Case Study AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT Communications
