December 19, 2024 Case Study Manual fraud investigations plummet 66%, yielding €3.3 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX Retail and eCommerce
September 24, 2024 Case Study Contemporary site design, AI, and local talent lift CX, EX, and the future of a region Healthcare
September 4, 2024 Case Study AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT Communications
August 13, 2024 Blog 5 things European retailers should consider when it comes to nearshoring Retail and eCommerce
July 18, 2024 Case Study A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations Retail and eCommerce
July 12, 2024 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences
July 10, 2024 Case Study Expert support and proactive solutions drive CX growth TTEC’s strategy, people, and tools boost efficiency and lower costs High Tech
