February 4, 2025 Blog Financial Services and Insurance Banking, financial services can’t be loyalty laggards in 2025
January 23, 2025 Blog Communications Telecom CX trends: Connect service and sales to maximise customer value
January 23, 2025 Case Study Financial Services and Insurance Insurance firm pumps up sales 10% with AI-enhanced performance enablement Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
January 9, 2025 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs.
January 9, 2025 Case Study Automotive AI-enhanced insights and quality experts boost potential revenue by €3.M in 3 weeks TTEC and LevelAI helped an automaker revolutionise associate coaching to vet more leads faster
January 8, 2025 Blog Retail and eCommerce CX trends 2025: 3 ways AI will transform retail experiences
January 3, 2025 Case Study Financial Services and Insurance Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience
December 20, 2024 Case Study Travel and Hospitality Fraud management, AI, discipline drive €86M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
December 20, 2024 Case Study Retail and eCommerce Strategic partners bring the right mix of AI and people to boost CSAT TTEC and Flip helped a growing retailer realise automation’s full potential
