February 25, 2025 Case Study AI-powered insights (and experts putting them to work) revolutionise quality TTEC disrupts the market with an innovative, next-gen digital approach. Retail and eCommerce
February 25, 2025 Case Study Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process. Retail and eCommerce
February 25, 2025 Case Study Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours. Retail and eCommerce
February 25, 2025 Case Study Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to offer support for buyers immediately. We were able to help by integrating click-to-chat into their existing system. Retail and eCommerce
February 19, 2025 Case Study Fast-growing banking platform hits 91% quality scores, exceeds goals TTEC speeds contact centre ramp-up, proactively pivots to meet startup’s evolving business needs onshore and beyond Financial Services and Insurance
February 4, 2025 Blog Banking, financial services can’t be loyalty laggards in 2025 Financial Services and Insurance
January 23, 2025 Blog Telecom CX trends: Connect service and sales to maximise customer value Communications
January 23, 2025 Case Study Insurance firm pumps up sales 10% with AI-enhanced performance enablement Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching Financial Services and Insurance
January 9, 2025 Case Study Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Centre of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs. Healthcare
January 9, 2025 Case Study AI-enhanced insights and quality experts boost potential revenue by €3.M in 3 weeks TTEC and LevelAI helped an automaker revolutionise associate coaching to vet more leads faster Automotive
