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Whether you’re rolling out a new strategy, testing a new service channel, or just trying to optimize existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Want more insights every month, delivered to your inbox? Subscribe to our free digital CX publication, the Customer Strategist.
Intelligently automate
Do more with less by empowering customer self-service and augmenting the agent experience.
Adapt Now
Intelligently automate
Do more with less by empowering
customer self-service and augmenting
the agent experience.
Automation can enhance experiences for both customers and associates
If you have been tortured in an endless chatbot loop, you might be skeptical of a solution when you see the words ‘intelligent’ and ‘automation’ used together. We get that, and we don't want you or your customers to waste time with dumb bots. Our specially trained software engineers create offerings that recognize the humanity of customers and associates and respond to their very human needs so you can grow your business performance.
Outcomes View all Case Studies→
Lower costs, empower agents, and improve
customer experience with automation.
Our automation solutions drive service costs down by empowering customer self-service and by augmenting the associate experience.
Self-service, Chatbots and IVA
Our automation solutions drive service costs down by empowering customer self-service and augmenting the associate experience with intelligent virtual assistants that help them learn and serve customers better.
RPA and RDA
Eliminate the most time-consuming and repetitive manual tasks employees perform in the front and back office with our Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) offerings. Deploy RPA software across any application with minimal disruption to the organization to realize business outcomes quicker. Implement RDA software at the desktop level to help facilitate more efficient CX delivery.
AI-Powered Training and Associate Assist
Today's employees are tech-savvy and operate at their own pace on their preferred device. Our award-winning RealPlay™ bot enables learning anytime and anywhere. Our platform provides more opportunities to practice as learners self-pace their training, during breaks or at home, to be more productive during working hours.
Machine Learning & Translation
AI & automation technology has made it possible to eliminate mundane, repetitive tasks that are time-consuming and require little thinking. Our Machine Learning and Translation solutions get smarter with every interaction, driving increases in speed and accuracy.
Take business performance to
the next level with Adapt Now
Empowering customer self-service and augmenting the agent experience is just one aspect of Adapt Now. Grow your business performance in any economic environment with TTEC's proven CX solutions.
Grow your business performance →Learn more about Adapt Now →
Trends Report
Top Customer Service AI and Automation Trends
Technological advances in business process automation, Artificial Intelligence (AI), and virtual assistants for both customer and employee interactions are changing the face of customer service. As the nature of work changes, explore the customer service automation trends that are accelerating digital transformation to improve customer care, agent productivity, and contact center operations.
Trends
Report
