April 10, 2024 Case Study Retail Banking Powerful knowledge management system leads to improved AHT, quality, and more TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.
April 10, 2024 Case Study Media and Entertainment Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.
April 10, 2024 Case Study Travel and Hospitality A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.
April 10, 2024 Case Study Healthcare Payers Innovative call flow enhancements zap a major pain point When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.
April 10, 2024 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organisational design, and more.
April 10, 2024 Case Study Healthcare Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time.
April 10, 2024 Case Study Healthcare Providers Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organisation’s goal for a centralised, patient-centric experience.
April 10, 2024 Case Study Media and Entertainment Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
July 26, 2022 APAC Blog CSAT vs. NPS vs. CES: How to turbocharge key metrics for contact centre success
July 26, 2022 APAC Blog Back office vs. front office: how to boost efficiency and productivity between both offices
