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5 approaches that will win this year — because old-school thinking won't cut it

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Report

How much empathy do you really need? And what role should AI play?

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5 tips to ensure your contact center clicks

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April 11, 2024 Case Study

Agile Outsourced Support From Day One

End-to-end outsourced support delivers best-in-class results
Retail and eCommerce
April 11, 2024 Case Study

Fraud Support Breaks Remote Training Barriers

One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event.
Retail and eCommerce
April 11, 2024 Case Study

Virtual Contact Centre Training for a Virtual World

At-home RealPlay™ program updates agent training to a remote environment.
High Tech
April 11, 2024 Case Study

Transform First-Time Customers into Loyal Brand Ambassadors

A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support.
Retail and eCommerce
April 11, 2024 Case Study

Transforming Self-Service From a Pain Point into an Effortless Experience

A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.
Communications
April 11, 2024 Case Study

Knowledge Base Innovation Takes Customer Support to New Heights

An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.
Airlines
April 11, 2024 Case Study

Swift COVID-19 Vaccine Support

TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks.
Healthcare
April 11, 2024 Case Study

Virtual Contact Centre Support in Record Time Helps Secure $8 Million in COVID-19 Assistance

With a rapid contact centre deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in COVID-19 state grant funds.
State and Local Governments

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