April 11, 2024 Case Study Easing Tax Season Stress A software company wanted to improve its ability to handle the fluctuations in customer demand, while consolidating its training with a single partner. High Tech
April 11, 2024 Case Study Exceptional Service, Tailored to Fit Our client’s support volumes increased as much as 200 percent and were stuck with outdated staffing models and scheduling abilities. We were able to use humanify@home to deliver a quality experience. Financial Services and Insurance
April 11, 2024 Case Study State eases overwhelmed call centres with messaging Nearly 4x as many contacts answered in less than 2 weeks State and Local Governments
April 11, 2024 Case Study Intelligent Automation Brings Citizens Closer to Home Desktop automation helps reduces the homebuying sales processes from days to hours Public Sector and Government
April 11, 2024 Case Study Travel Offshore, Beat NPS Goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care. Airlines
April 11, 2024 Case Study Get Customer Insights, Get Results A speech analytics tool combined with robust training empowered contact centre agents to make data-driven recommendations that produced immense savings and more. Airlines
April 11, 2024 Case Study Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results Communications
April 11, 2024 Case Study Shift to Remote Work without Missing a Beat A financial services client is now looking to make WFH a permanent part of its long-term strategy. Financial Services and Insurance