April 11, 2024 Case Study Healthcare A Prescription for Operational Excellence in the ‘New Normal’ Comprehensive support and training enabled an at-home model to meet or exceed prior brick-and-mortar results.
April 11, 2024 Case Study Healthcare Payers Breaking Down Backlogs with Back-office Accuracy and Speed Agile team cleared a health insurer’s report backlog in record time.
April 11, 2024 Case Study State and Local Governments Digital Intelligence Powers Wyoming’s Remote State Unemployment Support The Wyoming Department of Workforce Services mobilised a cross-functional response of AI and human agents to address surge in unemployment claims
April 11, 2024 Case Study Airlines Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.
April 11, 2024 Case Study Automotive Smarter Customer Service for Better Customer Experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.
April 11, 2024 Case Study Communications Proactive Automation Solution Yields $13M in Accelerated Debt Collection A team of forward-thinking leaders seized an opportunity to drive efficiency with a focus on improving the debt collection process for a telco client.
April 11, 2024 Case Study State and Local Governments Digital Expertise + Human Support Drive Rapid State Unemployment Response TTEC quickly mobilised cutting-edge cloud technologies and experienced agents to maximise a state unemployment agency’s support of surging call volume.
April 11, 2024 Case Study High Tech Email videos capture attention, drive response rates TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy.
April 10, 2024 Case Study Communications RealPlay Bot shrinks contact centre attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.
April 10, 2024 Case Study Car Rental Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources.
April 10, 2024 Case Study Retail and eCommerce Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.
April 10, 2024 Case Study Communications RealPlay Bot closes learning gap, accelerates performance TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.
