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5 approaches that will win this year — because old-school thinking won't cut it

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Report

How much empathy do you really need? And what role should AI play?

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5 tips to ensure your contact center clicks

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April 11, 2024 Case Study

A Prescription for Operational Excellence in the ‘New Normal’

Comprehensive support and training enabled an at-home model to meet or exceed prior brick-and-mortar results.
Healthcare
April 11, 2024 Case Study

Breaking Down Backlogs with Back-office Accuracy and Speed

Agile team cleared a health insurer’s report backlog in record time.
Healthcare Payers
April 11, 2024 Case Study

Digital Intelligence Powers Wyoming’s Remote State Unemployment Support

The Wyoming Department of Workforce Services mobilised a cross-functional response of AI and human agents to address surge in unemployment claims
State and Local Governments
April 11, 2024 Case Study

Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH

We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.
Airlines
April 11, 2024 Case Study

Smarter Customer Service for Better Customer Experiences

Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.
Automotive
April 11, 2024 Case Study

Proactive Automation Solution Yields $13M in Accelerated Debt Collection

A team of forward-thinking leaders seized an opportunity to drive efficiency with a focus on improving the debt collection process for a telco client.
Communications
April 11, 2024 Case Study

Digital Expertise + Human Support Drive Rapid State Unemployment Response

TTEC quickly mobilised cutting-edge cloud technologies and experienced agents to maximise a state unemployment agency’s support of surging call volume.
State and Local Governments
April 11, 2024 Case Study

Email videos capture attention, drive response rates

TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy.
High Tech

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