RETAIL AND E-COMMERCE
Infuse convenience into their every shopping experience
Compete in the next phase of digital, physical, and immersive shopping experiences with digital transformation solutions delivered faster than you thought possible
Influence and attract today’s ‘always-on’ shoppers
Giving customers what they want is crucial in an environment of high-switching and low loyalty. Make your brand easy to reach, help your customers find what they want faster, and expedite the checkout process to revitalise sales and drive loyalty in-store and online.
When cost and product availability are equal, a differentiated experience wins
The rapid rise of digital retailing, online shopping, and eCommerce isn’t the end of all brick-and-mortar stores – only the ones that provide poor customer experience.
97%
of consumers abandon purchases when the ‘act of buying’ is inconvenient*
93%
of shoppers are more likely to choose a retailer based on convenience*
*SOURCE: National Retail Federation, Winter 2020 Consumer View
Yes, I want to speak with a Retail CX expert.
TTEC is customer experienced
Our revolutionary end-to-end cloud based Customer Experience as a Service (CXaaS) platform helps retailers capture the right kind of customers – and keep them.
Customer Acquisition
We help you find, acquire, and engage customers across all channels
Elevate the outcomes of digital marketing, compete in the new retail era of ‘phygital’ retail marketing, and build hyper-personalised end-to-end customer experiences to drive richer engagement, lifetime value, and higher ROI.
Omnichannel Technology
Connect with today’s hyper-connected customers
Meet your customers in their preferred channels to win their hearts (and their wallets). Deliver relevant, personalised, and unique experiences in moments that matter using TTEC’s sophisticated, cloud-based omnichannel technology.
Messaging
Be everywhere your customers are
People live their lives in messaging apps, and they want instant, or more importantly, constant gratification. TTEC helps today’s leading retail brands wow, woo, and win customers with our Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
Customer Analytics
Know what your customers crave before they do
Quickly calculate customer lifetime value, predict future behaviour, identify customers likely to churn, monitor business performance, and enhance CX through a world-class combination of sales analytics tools and consulting expertise.
Customer Support
Enhance CX and increase customer lifetime value
Our service to sales, customer care, and technical support services use innovations in scalable staffing, omnichannel interaction, and customer analytics to keep costs down, customer satisfaction high, and revenue targets met.
Retail and eCommerce resources to help you accelerate digital and CX transformation
EBOOK
eBook
Customer service organisations are at an inflection point. They are embarking on digital transformation to meet customers where they prefer in lower-cost and more convenient channels
Blog
Blog
COVID-19 has disrupted everyday life, but it hasn’t stifled the need for innovation.
Case study
Between 2018-2020, our client maintained NPS scores in the 70s, far exceeding those of its parent company.
Blog
Blog
How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty?
ebook
eBook
Leading companies are looking to revamp a focus on efficiency and cost-savings, along with better customer and employee experiences.
Case Study
End-to-end outsourced support delivers best-in-class results
Workshop
CX Workshop
To balance customer delight, value, and efficiency, a service experience needs strong supports in place.
Video
Video
At TTEC we’re doing digital right with Humanify Cloud, a technology platform
that offers one of the most modern and seamless interfaces in omnichannel today
ebook
eBook
These are consequential times as business leaders look to position their companies to not only survive but thrive in a rapidly evolving market
Blog
Blog
Countless mentions of digital transformation get us no closer to a clear understanding of what it is and its impact across an organisation.
Case Study
Case Study
Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand.
Case Study
Case Study
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year.
Workbook
Workbook
Use this plug-and-play excel workbook to easily track key customer care metrics, such as CSAT, NPS, FCR, and a whole lot more.
Blog
Blog
With 2020 in the rearview mirror, retailers are ready to embark on a new path forward.
Case Study
Success begins at-home: home-based associates represent
the future of the contact centre.