Welcome to
TTEC Athens

Located in one of Southern Europe’s most dynamic business hubs, TTEC Athens offers scalable, cost-effective CX solutions within a strategically positioned, highly educated talent market. Beyond customer support, our Athens teams are experts in lead generation and revenue acceleration, driving pipeline growth, account expansion, and measurable business outcomes. As a central economic and cultural gateway between Europe, the Middle East, and Africa, Athens provides the ideal foundation for multilingual, nearshore, EMEA-wide support and revenue generation operations.

At a Glance

TTEC opened its Athens office in 2019, with its current location opening in 2023

Total seats:
1000+

Award-winning site
(Learn more in our Awards section below)

Strong candidate pool with a high level of education

Location at the economic and cultural heartbeat of Greece

2026 Awards

Stevie® Awards – 2026

GOLD – Customer Service or Call Center Training Practice of the Year – Learning Wizard Suite

Bronze – Best Use of AI Integration in Contact Centers – SmartHire

Silver – Best Use of Thought Leadership in Complex Sales – “Complexity at Scale: The TTEC Animal Kingdom Approach to Future-Proofing Global Revenue”

GOLD – Rising Star in Sales (Under 30) – Batuhan Yorgancilar

GOLD – Sales Representative of the Year – All Other Industries – Natalia Wozniak

Bronze – Rising Star in Sales (Under 30) – Oksana Honchar

Bronze – Achievement in Global Customer Service Excellence – TTEC Greece

2025 Awards

European Contact Centre & Customer Service Awards (ECCCSA) – 2025

GOLD – Best Multilingual Customer Service – TTEC Greece

GOLD – Best Approach to Diversity, Equity, Inclusion & Belonging (DEIB) – TTEC Greece

Bronze – Most Effective Management of Peak Demand

Highly Commended – Most Effective Application of Technology to Support Operational Excellence

Greece National Customer Service Awards (ΕΙΕΠ) – 2025

GOLD – Best Contact Center of the Year

GOLD – Best ESG (Environmental, Social & Governance) Practices in Customer Service

We're a certified
Great Place to Work® in Greece

What makes a great place to work? Is it the shared purpose, the people, the growth… the fun? We believe in fostering a work environment where everyone belongs and has the tools, resources, and opportunities to do their best work.

We’re proud to be recognized as a Great Place to Work® for three consecutive years, with additional distinctions including Best Workplaces™ in Professional Services & Consulting 2026 – Greece and Best Workplaces™ for Women™ Hellas 2025.

And we’re honored to earn this through the voices of our employees.

Learn more about this recognition

We Excel At

We help your organization uncover demand, accelerate pipeline velocity, and convert every interaction into revenue-driving outcomes.

Learn more

We understand the realities of each industry and adapt our technology, AI, and operational models to fit the specific challenges, regulations, and growth dynamics of your market.

Learn more

World-class contact center operations, talent, AI-enabled engagement, and omnichannel orchestration that elevate customer satisfaction and operational performance.

Learn more

Every service conversation becomes an opportunity when training, tools, and technology align to convert support moments into growth.

Learn more

From data-driven lead discovery and qualification to multichannel outreach and conversion, we help you build strong pipelines and win the buyers who matter.

Learn more

Smart back-office integration and expert tech support ensure smooth operations, faster resolutions, and better experiences for customers and employees alike.

Learn more

We provide support in Arabic, Croatian, Czech, Dutch, English, French, German, Greek, Italian, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, and Turkish.

We Excel At

Revenue Generation

Industry Expertise & Purpose-Built Technology

CX Outsourcing & Contact Center Services

Service-to-Sales & Revenue Expansion

Customer Acquisition & Growth

Back Office & Technology Support

16 Languages. One Revenue Engine.

We help your organization uncover demand, accelerate pipeline velocity, and convert every interaction into revenue-driving outcomes.

Learn more

We understand the realities of each industry and adapt our technology, AI, and operational models to fit the specific challenges, regulations, and growth dynamics of your market.

Learn more

World-class contact center operations, talent, AI-enabled engagement, and omnichannel orchestration that elevate customer satisfaction and operational performance.

Learn more

Every service conversation becomes an opportunity when training, tools, and technology align to convert support moments into growth.

Learn more

From data-driven lead discovery and qualification to multichannel outreach and conversion, we help you build strong pipelines and win the buyers who matter.

Learn more

Smart back-office integration and expert tech support ensure smooth operations, faster resolutions, and better experiences for customers and employees alike.

Learn more

We provide support in Arabic, Croatian, Czech, Dutch, English, French, German, Greek, Italian, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, and Turkish.

Proof not promises

$1.5B

in revenue

Wireless sales see 91% more upgrades, 58% of deals closed in one call, and a 45% lift to the tune of $1.5B.

Read the story

$35M+

in fraudulent activity prevented annually

By leveraging data analytics, behavioral risk scoring, and AI-assisted detection models.

Read the story

349%

ROI

A unified associate experience drives 349% ROI for a major health system, saving 90 seconds per interaction and unlocking $18.7M in projected benefits.

Read the story

18K+

new sales a month

Customized coaching helps telecom giant transform care channels into revenue engines, delivering 18,000 new sales a month and turning service into your top sales channel.

Read the story

At TTEC Athens, impact starts with a single interaction.

We deliver multilingual CX, lead generation, and revenue acceleration services across 16 languages, enabling brands to scale seamlessly across EMEA markets with cultural fluency and commercial precision.

What begins as a conversation evolves into momentum, with loyalty strengthened, revenue unlocked and trust earned. Our teams orchestrate the full customer journey with purpose, connecting insight, technology, and human instinct to move businesses forward.