2018 UK National Contact Centre Awards
Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more
Too many businesses consider customer engagement centres an expense instead of what they really are: an investment. Cutting costs on care can be an expensive endeavour when customers go running for a competitor. Investing in a culture of care delivers happy, loyal customers.
The moments that customers remember begin with one thing: empathy. It’s a concern for the person on the other end of the line and a genuine desire to help. From our digital recruitment engine and ongoing learning approach, to our web-based business intelligence platform that provides a real-time view of associate performance, our solutions help brands develop a rockstar team around a culture of caring and deliver the best possible experiences for their customers.
With over 35 years of experience, we enable millions of interactions that matter, every day, around the world. We equip our clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction so that our business partners can deliver excellence at every moment-of-truth in the customer journey. With a maniacal focus on changing how customers and brands build bonds, we’re not just a service provider but a partner in business transformation through customer centricity.
Deliver operational excellence across any channel, at any time, at scale, whether on-shore, off-shore, or near-shore.
Leverage our remote associate model, humanify@home, to gain flexibility for major ramps, seasonality, and daily fluctuations.
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Tap into our deep expertise in talent acquisition, learning and development, performance management, workforce management, speech and business analytics to deliver an amazing customer experience across every interaction channel every time.