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TTEC EMEA’s Most Popular CX Content of 2020
We’ve all made it through a tough year, and some of the year’s unique challenges will help to shape a more meaningful future. 2020 was more than recognising the new-normal; it was time to reimagine interactions with family, friends and coworkers, innovate everyday life and accelerate digital transformation.
Another Round of CX Happy Hour: 3 Employee Experience Tips for 2021
In 2020, we can always use another round of happy hour. Luckily, TTEC’s Liz Glagowski reunited with CX expert Dan Gingiss for their second LinkedIn Live ask me anything, EX for What’s Next: Most Standout Trends in Employee Experience for 2021.
Deal or No Deal, Brexit is on the Horizon - What does it mean for CX?
On 31 Dec. 2021 the UK will officially end its transition period from the EU, marking the years' long conclusion of Brexit. This has come alongside a year of tremendous social and political change that has left no corner of life unchanged. What impact will Brexit have on customer and employee experiences in 2021 and beyond? Here are some predictions.
3 Hot Takeaways from CX Happy Hour
2020 has been a wakeup call for customer experience, but not everything will stick. In TTEC’s first-ever LinkedIn Live happy hour, guests from around the world raised their glasses for a Q/A discussion with famed CX coach and author Dan Gingiss: CX for What’s next – 2021 What’s Hot and What’s Not?
The Technology Behind Customer Engagement
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
The Next-Gen of CX Needs Intelligent Automation
COVID-19 has disrupted everyday life, but it hasn’t stifled the need for innovation. Artificial intelligence tools are creating true differentiation and customer journey management for brands in the growing digital space. Even amidst economic downturn, investments in AI may still reach over €20 billion in Europe said EU commissioner Margrethe Vestager at European Parliament’s new AI committee.
Rethink, Reset, Rebuild: Here’s How Businesses Earn Back Customer Loyalty and Brand Loyalty
How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing on the ground as major corporations to SMBs attempt to answer this very question.