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EMEA Blog


The Six Building Blocks of Customer Trust

Ask company executives if customers find their business trustworthy, and most will of course say yes. But ask their customers, and often you will hear a different answer.

The Future Impact of Social Media

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Spend on your CX to win on Black Friday

The UK and the US have always inspired each other ‘across the pond’. One of the biggest imports over the years has been Black Friday. Kicking off in stores 29th November this year, with many sales the week before and after, Black Friday deals have transformed holiday season retail in the UK.

Automation, Messaging Play a Big Part in Customer Service Transformation

What does the future hold for customer service in 2020? According to a recent study, a majority of customer service experts in Europe predict that by next year, experience will overtake price and product as a key differentiator. But how do organisations get there?

Making Sure the CX Journey Is as Exciting as the Destination

8 Innovative Ways to Drive Mobile Data Growth

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

1. Try and buy campaigns

How to Modernise Employee Engagement in 3 Simple Steps

Organisations have realised the amazing benefits of providing customer-centric cultures that create moments of ‘wow’ for every step of the customer journey. But along the way, have we forgotten about the employee experience?

Sales Outsourcing: 11 Benefits of Outsourcing Sales

What is sales outsourcing? Sales outsourcing allows you to take advantage of untapped opportunities by leveraging additional salespeople through an outsourcing partnership.

Understanding the Intersection of Humanity and Technology

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Real Time Speech Analytics to Power Voice of the Customer Insights

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