This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
TTEC
EMEA Blog
Four Traits of Customer-Centric Leaders
Customer Experience Management Strategy and Best Practices
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
The Six Building Blocks of Customer Trust
Ask company executives if customers find their business trustworthy, and most will of course say yes. But ask their customers, and often you will hear a different answer.
The Future Impact of Social Media
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
Spend on your CX to win on Black Friday
The UK and the US have always inspired each other ‘across the pond’. One of the biggest imports over the years has been Black Friday. Kicking off in stores 29th November this year, with many sales the week before and after, Black Friday deals have transformed holiday season retail in the UK.
Automation, Messaging Play a Big Part in Customer Service Transformation
What does the future hold for customer service in 2020? According to a recent study, a majority of customer service experts in Europe predict that by next year, experience will overtake price and product as a key differentiator. But how do organisations get there?
8 Innovative Ways to Drive Mobile Data Growth
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
1. Try and buy campaigns