May 20, 2020
Yes, You Can Fix Culture
HOW WE THINK
How insurance firms can keep customers close in tumultuous times
How insurance firms can keep customers close in tumultuous times
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May 20, 2020
Smart Devices Need Smart Customer Strategies
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May 20, 2020
Service Desk Innovation Takes a Lesson from Consumers
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May 20, 2020
Turn the GDPR into a Carrot—Not a Stick
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May 20, 2020
The Missing Piece in AI Programs: Emotion
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May 20, 2020
How Is That New Year's Resolution Going?
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May 20, 2020
Everyone wins when humans and bots join forces
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May 20, 2020
The Role of Emotions in Customer and Employee Experience
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May 20, 2020
Digital Tools for Human Engagement
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May 20, 2020
Get to the Heart of the Matter by Quantifying Emotion
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May 20, 2020
What GDPR Really Means for Customer Data Analysis
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May 20, 2020
Stop Calling it a ‘Retail Apocalypse’
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