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TTEC
EMEA Blog


Stay Ahead of Evolving Customer Behaviour this Holiday Season

TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honours

We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution.

Contact Centre Automation: Tools and Trends for the Decade Ahead

In 2020, the implementation of contact centre automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition.

7 CX Strategies to Get Your Contact Centres Back on Track

It’s Time—Revamp your Contact Centre’s Digital Transformation Strategy

Beyond COVID-19: How to Get the Most out of Distributed Workforces

Reinvent the “New Normal” Customer Experience

Effortless Experiences Start with One-to-One Relationships

Over the past 10 years we've seen this buzzword called “omnichannel” come into play. This has left organisations with a channel-first strategy that ironically led to less access and fragmented conversations due to poor hand-offs, technology introduced for technology’s sake and misuse of data.

Ten Contact Centre IVR Best Practices to Improve CX

Let’s face it: customers hate using Interactive Voice Response systems (IVRs). They particularly dislike having to enter a seemingly endless series of prompts, wondering if they’ll ever be able to have an issue resolved. It’s hardly surprising that the majority of customers are dissatisfied with their IVR experiences.

6 Ways to Unlock the Hidden Value of IT in CXaaS Programs

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