May 16, 2022
4 CRM Trends Driving CRM Innovation
HOW WE THINK
How insurance firms can keep customers close in tumultuous times
How insurance firms can keep customers close in tumultuous times
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May 16, 2022
Contact Centre Analytics: Six Ways Analytics Impact Business Outcomes
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May 13, 2022
Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts
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May 11, 2022
Digital strategy vs. digital transformation: 3 ways to make both work for your brand
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May 6, 2022
Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.
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May 2, 2022
Customer Experience Requires Transformation Not Outsourcing
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May 2, 2022
Captive contact centre vs. outsourcing: The most overlooked part of retail CX
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April 5, 2022
Intelligent automation vs. RPA: How to avoid key mistakes
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March 15, 2022
How to increase customer satisfaction by working smarter, not harder
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March 14, 2022
The Metaverse and digital sneakers: Looking at six years of VR/AR experiences
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March 4, 2022
Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
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January 26, 2022
Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
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