May 17, 2022
Voice of the Customer Best Practices and Strategy
HOW WE THINK
AI emerges as the go-to holiday shopping necessity
AI emerges as the go-to holiday shopping necessity
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May 16, 2022
Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy
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May 16, 2022
Business intelligence vs. predictive analytics: How to use the right approach
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May 16, 2022
4 CRM Trends Driving CRM Innovation
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May 16, 2022
Contact Centre Analytics: Six Ways Analytics Impact Business Outcomes
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May 13, 2022
Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts
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May 11, 2022
Digital strategy vs. digital transformation: 3 ways to make both work for your brand
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May 6, 2022
Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.
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May 2, 2022
Customer Experience Requires Transformation Not Outsourcing
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May 2, 2022
Captive contact centre vs. outsourcing: The most overlooked part of retail CX
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April 5, 2022
Intelligent automation vs. RPA: How to avoid key mistakes
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March 15, 2022
How to increase customer satisfaction by working smarter, not harder
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