TTEC EMEA Blog

Captive contact centre vs. outsourcing: The most overlooked part of retail CX

Intelligent automation vs. RPA: How to avoid key mistakes

How to increase customer satisfaction by working smarter, not harder

The Metaverse and digital sneakers: Looking at six years of VR/AR experiences

Avoid these 3 common mistakes when it comes to average handle time vs. average talk time

Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution

Digital transformation vs. business transformation: Both are critical to brands’ success

2021 Black Friday guide: 5 CX strategies for retailers this holiday season

Inbound vs. outbound contact centre: The right CX destination

Get the conversation right: Chatbot vs. messaging

Outsourcing vs. managed services: Knowing the difference will save you time and money

Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers