January 12, 2022
Digital transformation vs. business transformation: Both are critical to brands’ success
HOW WE THINK
How insurance firms can keep customers close in tumultuous times
How insurance firms can keep customers close in tumultuous times
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November 18, 2021
2021 Black Friday guide: 5 CX strategies for retailers this holiday season
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November 11, 2021
Inbound vs. outbound contact centre: The right CX destination
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September 28, 2021
Get the conversation right: Chatbot vs. messaging
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September 10, 2021
Outsourcing vs. managed services: Knowing the difference will save you time and money
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July 1, 2021
Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers
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June 8, 2021
Study: A Rise in Branchless Banking Exposed CX Weaknesses
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May 27, 2021
Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
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May 25, 2021
Knowledge Management Helps Transform GE Healthcare’s Contact Centres
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May 17, 2021
Chat Vs. Messaging: More Than Meets the Emoji
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May 7, 2021
Captive Centre vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
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May 3, 2021
How to Create a Differentiated Customer Service and Customer Experience in the New Normal
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