March 4, 2022
Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
HOW WE THINK
Language barriers? AI-powered translation is breaking them down
Language barriers? AI-powered translation is breaking them down
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January 26, 2022
Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
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January 12, 2022
Digital transformation vs. business transformation: Both are critical to brands’ success
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November 18, 2021
2021 Black Friday guide: 5 CX strategies for retailers this holiday season
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November 11, 2021
Inbound vs. outbound contact centre: The right CX destination
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September 28, 2021
Get the conversation right: Chatbot vs. messaging
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September 10, 2021
Outsourcing vs. managed services: Knowing the difference will save you time and money
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July 1, 2021
Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers
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June 8, 2021
Study: A Rise in Branchless Banking Exposed CX Weaknesses
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May 27, 2021
Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
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May 25, 2021
Knowledge Management Helps Transform GE Healthcare’s Contact Centres
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May 17, 2021
Chat Vs. Messaging: More Than Meets the Emoji
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