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Automation, Messaging Play a Big Part in Customer Service Transformation

What does the future hold for customer service in 2020? According to a recent study, a majority of customer service experts in Europe predict that by next year, experience will overtake price and product as a key differentiator. But how do organisations get there?

Making Sure the CX Journey Is as Exciting as the Destination

8 Innovative Ways to Drive Mobile Data Growth

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

1. Try and buy campaigns

How to Modernise Employee Engagement in 3 Simple Steps

Organisations have realised the amazing benefits of providing customer-centric cultures that create moments of ‘wow’ for every step of the customer journey. But along the way, have we forgotten about the employee experience?

Sales Outsourcing: 11 Benefits of Outsourcing Sales

What is sales outsourcing? Sales outsourcing allows you to take advantage of untapped opportunities by leveraging additional salespeople through an outsourcing partnership.

Understanding the Intersection of Humanity and Technology

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

Real Time Speech Analytics to Power Voice of the Customer Insights

Channel Orchestration: Cutting Out Waste while Increasing Customer Satisfaction

Speed makes the world go around. Next-day shipping and automated shopping suggestions have hastened the shopping process, but when it comes to customer support, reaching out to traditional contact centres seems like sluggish trip back in time. That’s why organisations are investing in digital transformation initiatives that improve the customer experience across all channels. Enter channel orchestration.

5 Ways to Create the Right Retail Experience

Employees Lead the Charge in Transformation

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

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