APAC Resources | TTEC APAC

April 11, 2024 Case Study Communications

Analytics Focus Boosts Revenue and Customer Insight

Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
April 11, 2024 Case Study Communications

Data and Goliath

With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
April 11, 2024 Case Study Automotive

Driving Lease Loyalty

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales.
April 11, 2024 Case Study Healthcare

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.
April 11, 2024 Case Study Public Sector and Government

Cloud-based Video Training Saves 90 Minutes

A humanitarian organisation gains more time for disaster assistance.
April 11, 2024 Case Study Retail and eCommerce

Clothing retailer meets peak holiday demands

Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
April 11, 2024 Case Study Retail and eCommerce

Dynamic Retail Support is a Win, All Year Long

Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution.
April 11, 2024 Case Study Retail and eCommerce

Personal Attention, No Building Needed

Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home our client was able to reduce staffing requirements by 12% to help save costs.
April 11, 2024 Case Study High Tech

Easing Tax Season Stress

A software company wanted to improve its ability to handle the fluctuations in customer demand, while consolidating its training with a single partner.
April 11, 2024 Case Study Financial Services and Insurance

Exceptional Service, Tailored to Fit

Our client’s support volumes increased as much as 200 percent and were stuck with outdated staffing models and scheduling abilities. We were able to use humanify@home to deliver a quality experience.
April 11, 2024 Case Study State and Local Governments

State eases overwhelmed call centres with messaging

Nearly 4x as many contacts answered in less than 2 weeks
April 11, 2024 Case Study Public Sector and Government

Intelligent Automation Brings Citizens Closer to Home

Desktop automation helps reduces the homebuying sales processes from days to hours