April 14, 2024 Case Study Ready, Set, Go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience. Automotive
April 14, 2024 Case Study Consistency Drives Efficiencies A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction. High Tech
April 14, 2024 Case Study Making the Last Mile Count Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand. Hypergrowth and Startups
April 14, 2024 Case Study A Clear Vision Spurs Sales and Service A near-shore team of brand ambassadors help guide online customers through the sales and service journey. Retail and eCommerce
April 14, 2024 Case Study Digital Transformation Powered by RPA/RDA More than 200 customer-related automated processes lower a telecom’s cost to serve. Communications
April 14, 2024 Case Study Automating Claims Increases Accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system. Financial Services and Insurance
April 14, 2024 Case Study Process Automation to the Rescue A pharmacy benefit management organisation increased efficiencies, leading to significant results. Healthcare
April 14, 2024 Case Study Building a Nimble Healthcare Claims Processing System A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing. Healthcare Payers