50%

reduction in call volume

Centralizing technical support for 100+ dealer applications helped resolve issues faster and cut call volume in half, with targeted efforts also reducing high-impact issue calls by 15%.

203%

increase in learner engagement

For a global automotive manufacturer, learner-focused training replaced static content, improving completion rates and accelerating time to proficiency.

537%

growth in connected service subscriptions

A unified dual-channel approach drove subscription growth while boosting revenue by 350% and increasing conversion from trial to paid from 5% to 20%.

37%

inquiry-to-order conversion

Rapidly scaling a specialized CX support team handled nearly 40,000 inbound calls in five months, helping convert more than half of customers into confirmed orders during a viral launch.

50

point increase in NPS

EV returns were reengineered to shorten resolution cycles, eliminate unnecessary handoffs, and reduce operational costs by up to 88% for a global automotive brand.

167%

lift in NPS

A global auto brand introduced proactive, concierge-level engagement to resolve issues earlier and improve customer confidence.