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Fraud Prevention and Detection
Proactively prevent fraud, ensure community compliance, and keep customer data secure with our real-time monitoring and fraud prevention and detection services.
Contact Centre Operations
Back Office
Support Services
Improve customer care and grow your business
with 24/7, asynchronous back office support to
improve contact centre operations, employee
productivity, and the customer journey.

Eliminating the stress from back office work
An organisation’s back office services work, which includes non-customer facing transaction processing, is fundamental to any great customer experience. That’s why it’s essential to keep back-office operations running effectively. What happens behind the scenes will influence the success of customer-facing interactions. Disorganised back office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact centre and other errors that directly impact efficiency and customer experience. Our smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure. Transaction processing, benefits administration, trust and safety, reconciliation, and content management, our back office experience runs across all industries.
The experience and expertise to support
your company's back-office needs

2,700+
back office associates

75M+
interactions processed

8 countries with
delivery capability

20+
years experience
Back Office Support Services across Industries
Government Solutions
- Database Management (Employment Status, Health Records, Credit Scores, etc.)
- Utility Provider Customer Support
- Administrative Services Support
Healthcare
- Healthcare Enrollments
- Claims Adjudication
- Forms Processing
- Health Insurance Fraud Detection
- FSA and HSA Claims
- False Claims Prevention and Case Management
- Payment Determination - Coordination of Benefits (COB)
Retail and eCommerce
- Multi-Channel Customer Support
- Trust and Safety
- Content Moderation, Optimisation, Validation, and Sourcing
- Geo-Fencing
Financial Services
- 401k Reconciliation and Tax issues
- Beneficiary Forms and Denial letters
- Accounts Payable and Receivable
- Invoice Processing and Indexing
- Shareholder relations/services & transfer
- Mortgage Services: Loan Processing, Identify Verification, and Compliance Review
Technology
- User Acceptance Testing
- Backend Platform Configuration
- Custom Account and Demo Setup
- Project Pricing and Risk Calculation
- Platform Bug and Enhancement Review and Verification
Insurance
- Requirement Gathering
- Insurance Quote Creations
- Generating Proposals
- Claims Processing
- Insurance Policy Issuance Services
- Insurance Policy Checking Services
Employer Services
- HR and Payroll services
- Customer and B2B Support
- Bookkeeping, Invoicing, and Financial Reporting
- Administrative and Data Entry
The expertise to help your
company optimise operations
Millions of rules-based processing and human intervention
back office support interactions handled


Outcomes View all Case Studies→
Front and back office services to help
you improve contact centre KPIs

Strategy Guide
Why and How to Outsource Your Contact Centre Operations
Customer experiences, from marketing to sales and service, are now reflections of the brand. Consumers expect great interactions whenever they connect with a company. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands.