Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
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Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
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Workforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
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Streamlining the Patient Experience Pays Off
Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue
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Automating Claims Boosts Accuracy
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
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Communications and Media
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Captive contact centre vs. outsourcing: The most overlooked part of retail CX
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Sales Pipeline Calculator
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Flexible staffing helps boost member enrolment by 73%
Work-from-home model garners top talent to achieve health insurer’s membership goals
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5 Innovations Reshaping Contact Centres for a Post-Crisis World
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Customer Experience Journey Mapping Solutions
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