Communications and Media
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Sales Pipeline Calculator
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
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Captive contact centre vs. outsourcing: The most overlooked part of retail CX
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Flexible staffing helps boost member enrolment by 73%
Work-from-home model garners top talent to achieve health insurer’s membership goals
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Automating Claims Boosts Accuracy
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
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Streamlining the Patient Experience Pays Off
Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue
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5 Innovations Reshaping Contact Centres for a Post-Crisis World
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Navigating uncertainty: Why automotive brands must amplify customer care
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Leading the Way with RPA at du Telecom
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2020: New Year, New Decade, More amazing CX changes afoot
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Open Enrollment Benefits From a Smart Seasonal Approach
Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.
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