Captive contact centre vs. outsourcing: The most overlooked part of retail CX
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Leading the Way with RPA at du Telecom
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5 Innovations Reshaping Contact Centres for a Post-Crisis World
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AI holds huge CX potential for automotive brands in 2024
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2020: New Year, New Decade, More amazing CX changes afoot
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Clothing retailer meets peak holiday demands
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
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Onshore Outsourcing
Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country.
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AI-Enabled Remote Training is the New Normal for Auto Company
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5 Ways to Create the Right Retail Experience
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Telkom South Africa Creates a Roadmap for Long-Term Success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap
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Three Ways to Digitise the Workplace to Boost Employee Engagement
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Intelligent automation vs. RPA: How to avoid key mistakes
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