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4 Work-from-home Resiliency Strategies for the Contact Centre
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Flexible staffing helps boost member enrolment by 73%
Work-from-home model garners top talent to achieve health insurer’s membership goals
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Customer Experience Journey Mapping Solutions
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Automating Claims Boosts Accuracy
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
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Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
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Open Enrollment Benefits From a Smart Seasonal Approach
Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.
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Captive contact centre vs. outsourcing: The most overlooked part of retail CX
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Leading the Way with RPA at du Telecom
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5 Innovations Reshaping Contact Centres for a Post-Crisis World
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2020: New Year, New Decade, More amazing CX changes afoot
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Offshoring
Offshoring is the transferring activities or ownership of a complete business process to a different country from the country (or countries) where the company receiving the services is located.
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