Automating Claims Boosts Accuracy
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
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Open Enrollment Benefits From a Smart Seasonal Approach
Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.
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Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
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Captive contact centre vs. outsourcing: The most overlooked part of retail CX
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Leading the Way with RPA at du Telecom
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Offshoring
Offshoring is the transferring activities or ownership of a complete business process to a different country from the country (or countries) where the company receiving the services is located.
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5 Innovations Reshaping Contact Centres for a Post-Crisis World
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2020: New Year, New Decade, More amazing CX changes afoot
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AI holds huge CX potential for automotive brands in 2024
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AI-Enabled Remote Training is the New Normal for Auto Company
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Clothing retailer meets peak holiday demands
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
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5 Ways to Create the Right Retail Experience
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