Streamlining the Patient Experience Pays Off
Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue
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Sales Pipeline Calculator
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4 Work-from-home Resiliency Strategies for the Contact Centre
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Flexible staffing helps boost member enrolment by 73%
Work-from-home model garners top talent to achieve health insurer’s membership goals
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Customer Experience Journey Mapping Solutions
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Automating Claims Boosts Accuracy
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
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Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
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Open Enrollment Benefits From a Smart Seasonal Approach
Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees.
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Captive contact centre vs. outsourcing: The most overlooked part of retail CX
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Leading the Way with RPA at du Telecom
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5 Innovations Reshaping Contact Centres for a Post-Crisis World
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2020: New Year, New Decade, More amazing CX changes afoot
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