2018 UK National Contact Centre Awards
Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more
Most businesses don’t have the necessary platforms to integrate siloed data in a meaningful way. In addition, they don’t have the talent or analytics capabilities to harvest the insights needed to customise interactions.
The Humanify Insights Platform is a cloud-based customer and employee data platform that provides brands with a 360° view of their customers’ needs, behaviours, and preferences with the insights they need to deliver a great customer experience. Our solution enables businesses to easily aggregate all of their customer data into a common architecture. This drives better insights, and can help predict customer churn, lifetime value, and the next best action at the individual customer level. We bring together the best of insight-driven consulting, technology, and operations that connect brands and their customers within and across voice, digital, and automated channels.
Incomplete data leads to poor business decisions. Through a common data architecture that quickly ingests, cleanses, and enriches data from any source, businesses are able to get a more holistic view of their customers, employee performance, and business operations to discover insights that will drive impact across their business. This enables them to deliver more personalised experiences at scale.
Get a 360° view of your customer with key actionable insights.
Predict when and why a customer is going to engage before they do.
Predict the likelihood and reason a customer would contact your company.
Understand who your most valuable customers are and what drives their value.
Receive real-time monitoring of business performance metrics, including contact centre and associate training.