EMEA Client Stories

Learning Needs Analysis Transforms Leadership Development

Providing Rapid Contact Centre Assistance During Disaster Relief

After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.

No Time to Lose

We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.

Telecom Seamlessly Scales Apple Business Chat Support

A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.

Digital Transformation Powered by RPA/RDA

More than 200 customer-related automated processes lower a telecom’s cost to serve.

Process Automation to the Rescue

A pharmacy benefit management organisation increased efficiencies, leading to significant results.

Eliminating Friction for Superior UX

A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more.

Energy Firm Lights Its Future with Customer Strategy

Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates

Customer Assist bot to the rescue

Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.

Cloud-based Video Training Saves 90 Minutes

A humanitarian organisation gains more time for disaster assistance.