April 14, 2024 Case Study Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most Retail and eCommerce
April 14, 2024 Case Study Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs — and we keep growing together Hypergrowth and Startups
March 13, 2024 Case Study Next-gen self-service contact centre improves CX and saves money €2.3 million in savings and 85% FCR for retailer through more automatic IVR options Retail and eCommerce
June 22, 2023 Case Study TTEC helped fitness brand realise the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction Retail and eCommerce
June 22, 2023 Case Study The right work-from-home strategy slashes attrition 63% TTEC helped a luxury retailer improve outcomes for associates and customers Retail and eCommerce
September 21, 2021 Case Study From siloed inefficiency to omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale Retail and eCommerce
August 20, 2018 Case Study Conversation Engine Saves Cyber Monday Sales Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours Retail and eCommerce
October 9, 2017 Case Study Answering the Call World's largest pest company unified their phone system and increased revenue Retail and eCommerce
