April 14, 2024 Case Study Retail and eCommerce Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most
April 14, 2024 Case Study Hypergrowth and Startups Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs — and we keep growing together
March 13, 2024 Case Study Retail and eCommerce Next-gen self-service contact centre improves CX and saves money €2.3 million in savings and 85% FCR for retailer through more automatic IVR options
June 22, 2023 Case Study Retail and eCommerce TTEC helped fitness brand realise the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction
June 22, 2023 Case Study Retail and eCommerce The right work-from-home strategy slashes attrition 63% TTEC helped a luxury retailer improve outcomes for associates and customers
September 21, 2021 Case Study Retail and eCommerce From siloed inefficiency to omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale
August 20, 2018 Case Study Retail and eCommerce Conversation Engine Saves Cyber Monday Sales Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours
October 9, 2017 Case Study Retail and eCommerce Answering the Call World's largest pest company unified their phone system and increased revenue
