April 10, 2024 Case Study Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organisational design, and more. Healthcare
April 10, 2024 Case Study Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time. Healthcare
April 10, 2024 Case Study Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organisation’s goal for a centralised, patient-centric experience. Healthcare Providers
April 10, 2024 Case Study Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times Media and Entertainment
July 26, 2022 APAC Blog CSAT vs. NPS vs. CES: How to turbocharge key metrics for contact centre success
July 26, 2022 APAC Blog Back office vs. front office: how to boost efficiency and productivity between both offices