Resources

Simulated Learning Accelerates Great Service

Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios

Expert Flexibility

A wellness brand elevates its omnichannel member experience with a nimble and expert support staff

Streamlining the Patient Experience Pays Off

Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue