March 4, 2022
Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
HOW WE THINK
Delight customers in the experience economy: 3 ways CX can help
Delight customers in the experience economy: 3 ways CX can help
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January 26, 2022
Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
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January 17, 2022
Get to know your contact centre workforce: IVR vs. chatbots vs. agents
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January 12, 2022
Digital transformation vs. business transformation: Both are critical to brands’ success
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November 11, 2021
Inbound vs. outbound contact centre: The right CX destination
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October 20, 2021
Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
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September 28, 2021
Get the conversation right: Chatbot vs. messaging
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September 10, 2021
Outsourcing vs. managed services: how to select the right service for your business needs
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May 27, 2021
Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
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May 19, 2021
Proactive Contact Centre Agents: An Advantage Hiding in Plain Sight
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May 17, 2021
Chat Vs. Messaging: More Than Meets the Emoji
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May 7, 2021
Captive Centre vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
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