Service to Sales
Revenue-Generating
Conversations
Start Here
Turn every customer service interaction into a revenue opportunity.
Service to Sales
Revenue-Generating
Conversations
Start Here
Turn every customer service interaction
into a revenue opportunity.
Our award-winning Service to Sales solution combines AI, sales
conversion strategy, and expert-led coaching to unlock sales through
customer service—without compromising experience.


65%
of contact center interactions
contain sales potential.
Our conversational intelligence platform identifies those moments and arms your team with customer experience solutions that close the gap between service and sale.
Proof not promises:
Lead generation starts with listening
Our lead generation model doesn't rely on scripts—it listens.
We use behavioral data and intent recognition to deliver predictive, real-time insights that anticipate upsell/cross-sell opportunities during active service engagements.
Using our proprietary SalesPATH platform,
reps gain access to:

AI-recommended
offers

Smart playbooks
personalized by
customer profile

On-the-floor
enablement with
no classroom time
This is sales conversion strategy in action—designed to increase conversion rates and shorten time-to-close.
Human + tech: Better customer sales outcomes
We elevate customer sales by combining emotional intelligence with automation.
Whether it's a churn-risk interaction or a routine query, associates respond with relevance, empathy, and offers that make sense—driving loyalty and revenue simultaneously.
Measurable growth. Repeatable success.

Improved CSAT and NPS

Reduced AHT
(Average Handle Time)

Increased LTV
(Customer Lifetime Value)

Lower CAC
(Customer Acquisition Cost)
AI coaching that drives performance
Our AI-powered coaching platform turns data into outcomes.
Sales leaders access trend insights, performance diagnostics, and feedback loops to drive behavior change and boost revenue-generating activity across every team.
Why
TTEC?

Trusted by
global brands

Customized lead generation
strategies by industry

Gold Stevie® Award –
Sales Innovation 2025
Industries we serve

Telecom

Retail

BFSI

Healthcare

Travel

Tech
Ready to Build a Revenue Engine Inside Your Contact Center?
Ready to Build a Revenue Engine Inside Your Contact Center?
Turn conversations into conversions.