CX OPTIMIZATION MANAGED SERVICES
Knowledge Enablement Services
AI puts information at your fingertips with speed, accuracy, and context
Download datasheetCX OPTIMIZATION MANAGED SERVICES
Knowledge Enablement Services
AI puts information at your fingertips with speed, accuracy, and context
Download datasheetMove from information overload to powerful knowledge
It's not what you know, it's how easily you can get to it. We blend AI innovation with human expertise to accelerate knowledge management to get the right information to the right place quickly.
Where AI meets human intelligence
We combine the power of generative AI with decades of knowledge management expertise to bring humanity to technology with our AI-powered knowledge enablement solutions.
The right answer at your fingertips
Let Me Know is TTEC's award-winning, generative AI-enhanced answer system that uses large language models to deliver the best answer from a curated knowledgebase. The solution uses the power of generative AI, data annotation, data analytics, and insights to ensure that the knowledgebase contains only current, relevant articles. The result: faster responses, increased first contact resolution, and happier front line associates.
83%of users say Let Me Know reduces stress during calls
Level up customer support
Improve usability and simplify search functionality to enhance customer and employee engagement.
90%CSAT score
AI-enhanced experts at your fingertips
Partner with a team of content experts who build and continually enrich private large language models to support AI-enhanced internal and external knowledgebases.
92%active knowledgebase user rate
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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The Right Knowledge Leads to Better Member Experiences
An updated and relevant knowledgebase becomes a valuable tool for agents.
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Automobile Marketing with No Blind Spots
Our client was looking to better understand the buying habits and life cycle of their customer base. We developed an analytically driven solution that provided a better idea of who their customer is.
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Agile Outsourced Support From Day One
End-to-end outsourced support delivers best-in-class results
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Transforming Self-Service From a Pain Point into an Effortless Experience
A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.
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Knowledge Base Innovation Takes Customer Support to New Heights
An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.
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Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH
We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.
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Powerful knowledge management system leads to improved AHT, quality, and more
TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.
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Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy
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Machine Learning: The Next Generation of Customer Insights
Artificial intelligence comes to everyday business, and analytics will never be the same.
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