April 10, 2024 Case Study Media and Entertainment Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.
April 10, 2024 Case Study Travel and Hospitality A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.
April 10, 2024 Case Study Healthcare Payers Innovative call flow enhancements zap a major pain point When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.
April 10, 2024 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organisational design, and more.
April 10, 2024 Case Study Healthcare Powerful learning tools increase employee performance TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time.
April 10, 2024 Case Study Healthcare Providers Mapping the way to excellent patient experiences TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organisation’s goal for a centralised, patient-centric experience.
April 10, 2024 Case Study Media and Entertainment Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
July 20, 2021 Case Study Financial Services and Insurance Building a Better Bank Branch Around Customers A leading multinational bank wanted to create the optimal customer experience during every interaction. We created a 360-degree assessment and examined the current customer experience
June 17, 2020 Case Study Travel and Hospitality Fast and Effective Resiliency Planning Delivers Uninterrupted Remote Customer Support Contact centre agents shifted to 100% remote work without sacrificing high performance levels
June 12, 2020 Case Study Healthcare RSA Medical Gets Flexible to Overcome Growth Challenges RSA Medical’s contact center reached its capacity, and the company needed our help expanding its service levels. We called-upon our at-home associate solution to help the client save nearly $300,000
April 24, 2020 Case Study Automotive Simulated Learning Accelerates Great Service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios
April 24, 2020 Case Study Automotive Social Learning Technology Drives Faster Results Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics
