April 11, 2024 Case Study Airlines Get Customer Insights, Get Results A speech analytics tool combined with robust training empowered contact centre agents to make data-driven recommendations that produced immense savings and more.
April 11, 2024 Case Study Communications Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results
April 11, 2024 Case Study Financial Services and Insurance Shift to Remote Work without Missing a Beat A financial services client is now looking to make WFH a permanent part of its long-term strategy.
April 11, 2024 Case Study Retail and eCommerce Agile Outsourced Support From Day One End-to-end outsourced support delivers best-in-class results
April 11, 2024 Case Study Retail and eCommerce Fraud Support Breaks Remote Training Barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event.
April 11, 2024 Case Study High Tech Virtual Contact Centre Training for a Virtual World At-home RealPlay™ program updates agent training to a remote environment.
April 11, 2024 Case Study Retail and eCommerce Transform First-Time Customers into Loyal Brand Ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support.
April 11, 2024 Case Study Communications Transforming Self-Service From a Pain Point into an Effortless Experience A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.
April 11, 2024 Case Study Airlines Knowledge Base Innovation Takes Customer Support to New Heights An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.
April 11, 2024 Case Study Healthcare Swift COVID-19 Vaccine Support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks.
April 11, 2024 Case Study State and Local Governments Virtual Contact Centre Support in Record Time Helps Secure $8 Million in COVID-19 Assistance With a rapid contact centre deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in COVID-19 state grant funds.
April 11, 2024 Case Study Healthcare A Prescription for Operational Excellence in the ‘New Normal’ Comprehensive support and training enabled an at-home model to meet or exceed prior brick-and-mortar results.
