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Omnichannel vs. multichannel Contact Centre: Knowing the difference is critical to customer support success
CX Partners under the Spotlight with Analyst Nelson Hall
Intelligent automation vs. RPA: How to avoid key mistakes
How to increase customer satisfaction by working smarter, not harder
Retail and eCommerce
5 CX lessons we learned from virtual reality
Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
Digital transformation vs. business transformation: Both are critical to brands’ success
TTEC EMEA’s most popular content of 2021
Automotive
CX Pod Europe: Building A New Contact Centre During Covid
Omnichannel vs. multichannel: Turn key differences into competitive advantages
2021 Black Friday guide: 5 CX strategies for retailers this holiday season
Inbound vs. outbound contact centre: The right CX destination
Insurance
Direct Line And Aviva Both Demonstrate How Modern Insurance Requires Transformation
Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact centre success