Hi, TeleTech is now ttec.
For over 35 years, we have been bringing humanity to our clients’
customer experiences. Our 50,000 employees across the globe help
many of the most innovative brands on the planet acquire, serve,
retain, grow and protect their customer relationships.
As TTEC (pronounced T-tec) we combine service design, strategic consulting,
technology platforms and operations excellence to deliver experiences
that captivate customers and dramatically improve the bottom line.
ttec digital + ttec engage
Humanizing digital and
digitally enabling humans
Our TTEC Digital team integrates CX strategy, consulting, and
technology to design, build, and operate omnichannel solutions
that bring humanity to digital, cross-channel interactions.
Our TTEC Engage team leverages our TTEC Digital systems,
operations rigor, and our ability to hire and retain world-class
people that serve as brand ambassadors for clients.
A picture-perfect experience
See how TTEC Digital and TTEC Engage give brands everything
they need to deliver experiences that make customers smile.
We help you bring your
customers’ needs into focus
The strategy consulting and omnichannel technology
capabilities of TTEC Digital combine with the
operational excellence and brand ambassadors of
TTEC Engage to deliver amazing customer experiences
across every channel, every time.
TTEC Digital Provides
Seamless Customer Journeys
Our consultants bring together customer, product, transaction, and behavioral data to create an integrated view of the journey.
Our omnichannel platform recognizes the customer when she submits her email address to begin the chat.
Intelligent Virtual Assistants
Our IVA accesses the integrated knowledgebase, to leverage product history and ratings and suggest the best products to meet needs.
Personalized, Contextual Answers
The IVA pushes product images and direct links to the product pages to make it easier for the customer to act.
Instant Channel Migration
The IVA doesn't have access to the knowledge needed to answer question and offers a seamless transfer in the customer's channels of choice.
Customers and their info are
transferred seamlessly to a
behind the scenes
TTEC Engage Provides
Our omnichannel platform transfers all of the data about the customer interaction to the associate.
The customer is matched to an associate who shares the same passion for outdoor photography.
Service to Sales Enablement
Associates are empowered with the strategies and engagement tools to create new sales opportunities.
Comprehensive training means associates are well versed in the products and back office processes.
Empathetic, proactive, and on-brand associates create amazing customer experiences that build customer loyalty.