Healthcare

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Healthcare

Helping people live healthier lives

Our integrated Healthcare solutions help payers and providers treat more patients and deliver better outcomes at lower costs.

 

Complicated systems result in poor outcomes

Healthcare is traditionally seen as confusing at best and unfeeling at worst. Customers struggle to make informed decisions and to understand the options available to them. The result: the inability to take actions that can improve health and wellbeing.

 
 

From health insurer to wellness advisor

Technology has the power to transform patient care, yet the complexity of navigating doctors, hospitals, nurses, pharmacists, caregivers, and insurers often makes the customer experience a negative one. Our Patient Engagement as a Service platform helps healthcare payers and providers improve care by improving the quality of the patient experience. The result is improved patient engagement, closed gaps in care, increased plan enrollment, and improved HEDIS and NCQA measures, all while decreasing costs.

  • Control costs through innovations in technology and staffing
  • Manage patient communications across multiple interaction channels
  • Make data and information more relevant and effective
 
 
Streamlined operations lead to better care

We’re helping people live healthier lives by simplifying access to health information and keeping patients engaged. Through a strategically engineered healthcare system, patients can get the answers and help they need across multiple touchpoints. Our integrated approach combines strategy, analytics, technology, and operations to enable providers to care for more people, with better results, at a lower cost.

 
Payers

Payers

Payers

Identify, develop, and grow lasting relationships with a member-centric approach.

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Providers

Providers

Providers

Design programs around the patient needs and create differentiated patient experiences.

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Life Sciences

Life Sciences

Life Sciences

Provide a customer-centric approach in the pharmaceutical and life sciences industries.

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Healthcare Solutions

bConnected

Enable member acquisition, retention, and engagement services for health plans to increase member engagement and reduce costs.

Engage + Transfer

Improve efficiency and reach members in areas, including Clinical Program Management, HEDIS measures, and Medication Therapy Management.

Benefits Assistant

Simplify access to health information to reduce call time and improve the accuracy of responses to member inquiries.

New Customer Acquisition

Acquire customers at a lower cost with the resources to optimize intake, care coordination and management, enrollment, and retention.

 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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