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HEALTHCARE

The prescription for
better healthcare

Member and patient experiences to support an evolving industry.

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Build long-term loyalty and a healthier bottom line

Elevate your CX across all channels to show members, patients, and employees you care. Our integrated healthcare CX solutions help payers improve member engagement, increase enrollments, and drive higher loyalty and revenue throughout the member journey, while providers can simplify patient experiences and improve healthcare outcomes.

We help healthcare brands stay ahead.

  • Payer
  • Provider
  • Provider - telehealth
  • TPA and CDH
  • PBM and retail pharmacies
  • Supplier/OEM/DME
  • Medicare
  • Medicaid
  • Population health
  • Pharmaceuticals
  • Health-Tech

CX solutions

built for the healthcare industry.

Member care outsourcing

Making it easy for your members to get the best from their relationship with you.

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Telesales

A value-based proactive business model that delivers results for open enrollment.

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Patient engagement

Proactive outreach improves outcomes.

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TRENDING CX SUCCESSES
Read the Case Study

Innovative call flow enhancements zap a major pain point

When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.

READ THE CASE STUDY
Read the Case Study

Customer support helps slash wait times by 97% during open enrollment

TTEC empowered a health benefits company to handle more calls, better and faster.

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Don't take our word for it. We are an award-winning customer experience company.
 
CX and digital transformation solutions for healthcare organizations