In a hyper-connected world, the customer will always be
HUMAN
Behind every interaction, the greatest metric is a smile.
In a hyper-connected world, the customer will always be
HUMAN
Behind every interaction, the greatest metric is a smile.
In a hyper-connected world,
the customer will always be
HUMAN
Behind every interaction,
the greatest metric is a smile.
Technology is
REWRITING
CX
Improving every process, every journey, every outcome.
Technology is
REWRITING
CX
Improving every process, every journey, every outcome.
Technology is
REWRITING
CX
Improving every process,
every journey, every outcome.
Results: What really
MATTERS
Increased loyalty, Leaner costs. Growth that speaks for itself
Results: What really
MATTERS
Increased loyalty, Leaner costs. Growth that speaks for itself
Results: What really
MATTERS
Increased loyalty, Leaner costs.
Growth that speaks for itself
No matter how fast technology evolves. No matter how many tools we stack.
People still want to feel heard, helped, and valued.
No matter how fast technology evolves. No matter how many tools we stack.
People still want to feel heard, helped, and valued.
Technology alone doesn't connect people, Empowered humans do. We supercharge the people and technology to make every interaction seamless and simple.
Technology alone doesn't connect people,
Empowered humans do. We supercharge
the people and technology to make
every interaction seamless and simple.
The CX Magic Is In The Mix
Because the power isn’t just in having great technology or great people. It’s in how they make each other better.
The CX Magic Is In The Mix
Because the power isn’t just in having great technology or great people. It’s in how they make each other better.
Humans use the tools. They shape them. They tell us what works, what doesn’t, and what customers actually feel. They innovate with technology, giving organisations smarter, faster ways to serve.
It’s a loop. A rhythm. A constant back-and-forth that gives customers what they want, through people and technology. That’s how we deliver what matters: Lower costs, stronger loyalty, and journeys that just work.
TTEC EMEA provides CX services for global and local business across multiple verticals
2K+
Employees
6
Continents
50+
Languages providing multilingual support for CX as a Service
23+
Years experience in CX & Digital Transformation
TTEC EMEA provides CX services for global and
local business across multiple verticals
2K+
Employees
6
Continents
50+
Languages providing multilingual support for CX as a Service
23+
Years experience in CX & Digital Transformation
We help brands craft a seamless CX ecosystem, from high-level vision to ground-level execution. Data-backed. Strategy-driven. Outcomes-obsessed.
Whether you're scaling powerful personalisation, integrating AI, or maximising your technology stack, we make CX make sense.
Because great customer experiences don’t happen by accident. They happen by design.
Finding, training, and empowering the best people takes both technology and humanity, and we do it all. We hire the talent, we train them, and we give them the tools to be their absolute best. We don’t just help you plan CX, we execute it. Flawlessly. At scale. With soul.
From service to sales, revenue generation, frontline to back office, we combine human and digital interactions when it matters most. Whether you need to rethink it, scale it, automate it, or monetise it. We’ve got the tools, the brains, and the passion to make it real: real solutions. For real-world customers.
Our deep expertise across the world's top CX technology
platforms offers unmatched flexibility and innovation
How We Do It
Award-Winning EMEA Delivery
TTEC named one of the 2025 Best Workplaces in Tech™ Ireland
We are proud to announce that TTEC has been recognized as one of the Best Workplaces™ for Women™ Hellas 2025 in 250-999 employees category!
Keneth Umlauf has been named an Inspiring Leader in 2024 at The Inspiring Workplaces Group
Gold winner for Outsourced Contact Centre of the Year at the 2024 European Contact Centre & Customer Service Awards
Silver winner for Most Effective Sales Approach at the 2024 European Contact Centre & Customer Service Awards
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Silver winner for Best Employee Experience (Outsourcer) at the 2024 European Contact Centre & Customer Service Awards
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Silver winner for Best Multilingual Customer Service (Greece) at the 2024 European Contact Centre & Customer Service Awards
Highly commended for Most Effective Learning & Development Programme at the 2024 European Contact Centre & Customer Service Awards
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Highly commended for Best Multilingual Customer Service (Poland) at the 2024 European Contact Centre & Customer Service Awards
TTEC Poland was recognized by the OnCon Icon Top 100 Awards as one of the Top 10 Operations Teams of the Year
TTEC Poland named a "promising provider" by Everest Group for its capabilities in Customer Experience
Marina Boteva is the 2024 Gold winner in the categories 'Leader of the Year' and 'Manager of the Year' at the CareerShow Awards!
New CX insights from TTEC EMEA
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How insurance firms can keep customers close in tumultuous times
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Fast. Forward. How banks, finserv can thrive during the Big Uneasy
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Navigating uncertainty: Why automotive brands must amplify customer care
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Want stability in an uncertain economy? Focus on CX
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European brands eyeing new geos for customer support with the help of AI
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Break the language barrier: Real-time translation is reshaping CX’s future
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Fintech outperforms CSAT as it expands service offering
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Retail’s untapped CX advantage: Transform returns experiences
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TTEC in Africa: Driving innovation with impact
Download the datasheet -
Training makeover revives associate engagement and improves AHT
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Help desk reduces AHT, dead air, and ambiguity for quicker resolution
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Redefine luxury retail CX
Download the datasheet