Break the language barrier: Real-time translation is reshaping CX’s future
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TTEC in EMEA highly commended for two UK 2018 CCF Awards
CX leader recognised for UK programme success in Employee Engagement Strategy of the Year and Outsourcing Partnership of the Year
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Get the message from banking customers yet?
Financial brands that don’t master messaging will lose customers to the ones that do. Wondering where to start? TTEC can help.
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Messaging
Messaging is a text-based, one-to-one conversation that usually occurs on a mobile device or platform like Facebook Messenger, WhatsApp, SMS text messaging, or within an app.
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Gamification
Gamification is the process of applying typical game-playing elements (scoring points, receiving awards, and social interactions) to systems and processes that exist outside the confines of the game itself.
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CX Optimised Video
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
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Contact Centre Technology
Omnichannel technology that delivers personal CX at scale.
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Contact Centre Operations
The people, processes, and platforms to optimize your contact center.
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Top Customer Experience Lessons From 2018…Plus Looking Ahead
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Powering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
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3 Ways to Drive Effortless Customer Experiences
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