Get the message from banking customers yet?
Financial brands that don’t master messaging will lose customers to the ones that do. Wondering where to start? TTEC can help.
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Messaging
Messaging is a text-based, one-to-one conversation that usually occurs on a mobile device or platform like Facebook Messenger, WhatsApp, SMS text messaging, or within an app.
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Gamification
Gamification is the process of applying typical game-playing elements (scoring points, receiving awards, and social interactions) to systems and processes that exist outside the confines of the game itself.
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CX Optimised Video
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
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Break the language barrier: Real-time translation is reshaping CX’s future
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How insurance firms can keep customers close in tumultuous times
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Contact Centre Technology
Omnichannel technology that delivers personal CX at scale.
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Contact Centre Operations
The people, processes, and platforms to optimize your contact center.
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Top Customer Experience Lessons From 2018…Plus Looking Ahead
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Powering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
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3 Ways to Drive Effortless Customer Experiences
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