London, 5th November, 2018 - TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has been highly commended for two awards in recognition of delivering excellence in the UK contact centre industry after being named finalist across three categories at the UK CCF 2018 awards, held in Coventry.
The UK CCF Awards programme recognises those inspiring organisations who are delivering an outstanding customer experience in the UK contact centre industry. Established in 2009 as a series of regional awards, this is the first year they have been combined and made national awards.
The company’s efforts in the UK were recognised with highly commended awards for;
- Employee Engagement Strategy of the Year
- Outsourcing Partnership of the Year – TTEC and Fontem Ventures
Additionally, the company was a finalist for Best Use of Technology for its proprietary Humanify™ Customer Engagement as a Service offering.
Lisett Nunez, Global Consumer Service Manager of Fontem Ventures, said; “TTEC’s expertise combined with the language, IT and CX skills that Northern Ireland has to offer have been instrumental in impacting our performance and helping us create a better experience for our customers.”
Iain Banks, VP, International Markets at TTEC commented “We are delighted to be highly commended for two UK 2018 CCF Awards - without such strong partnerships with our clients we would not have achieved such great results across so many touchpoints across the contact centre industry. Every day we help our clients’ deliver customer experience operations, increase revenue, reduce costs and build customer lifetime value. Recognition of our outsourcing partnership with Fontem and employee engagement programmes is testament to the hard work and success of TTEC’s brand ambassadors and customer evangelists.”
Banks continued “It has been an exciting 12 months for us as a business, building our EMEA offering, expanding our regional leadership team and working with new clients. Having industry acknowledgement of our efforts and best practices in the UK contact centre industry shows we are surpassing expectations as we continue to disrupt the European market.”
For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea
Notes to editor;
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TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety - available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company's 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/emea.