
Communications and Media
How we serve this industryCommunications and Media
How we serve this industryCustomer Experience Journey Mapping Solutions
Learn moreWorkforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
Learn more3 Essential Steps to Prepare Bots and Employees for Shared Success
Learn moreBuilding a Smart Claims Processing Solution
A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
Learn moreSales Pipeline Calculator
Download the toolkitFlexible staffing helps boost member enrolment by 73%
Work-from-home model garners top talent to achieve health insurer’s membership goals
Learn moreAttended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
Learn moreStreamlining the Patient Experience Pays Off
Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue
Learn more4 Work-from-home Resiliency Strategies for the Contact Centre
Learn moreReinvent the “New Normal” Customer Experience
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