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"digital transformation"
Savvy brands understand that excellent customer experiences are a vital part of business. Yet consumers across the globe indicate that many brands still have work to do when it comes to meeting—much less exceeding—their expectations...
The Challenge A prescriptive analytics solutions company serving a diverse set of industries needed a more user-friendly platform for building customised vertical solutions. The company’s prescriptive analytics solution was extremely robust...
Speed makes the world go around. Next-day shipping and automated shopping suggestions have hastened the shopping process, but when it comes to customer support, reaching out to traditional contact centres seems like sluggish trip back in time....
As the crisis COVID-19 crisis subsides, contact centre leaders are focusing on gaining efficiency and cost-savings momentum while also improving customer and employee experiences. Organisations are rethinking their operations by doubling-down on...
DENVER and CAPE TOWN, South Africa, Aug. 23, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the...
DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck"...
London, 21 May 2018 - TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic...
DENVER, July 18, 2018 /PRNewswire/ -- TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's...
DENVER, June 9, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of...
Apple has recently bought the British fintech startup Credit Kudos. This is a really interesting development because Credit Kudos offers an instant credit check service built on opening banking standards. Credit Kudos quickly scans the banking...
Retail is never set in stone. Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing...
In 2020, the implementation of contact centre automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in robotic process automation (RPA), AI, and...
Customer obsessed. Digitally empowered. Outcome focused. Customer needs are evolving as the world becomes more digital and connected. No matter the technology that brings them together, customers want to feel valued by the brands they do...
Customer service is demanding. On average a contact centre associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. They need the right tools for the job....
We’re a cloud contact centre partner that provides the solutions you need to deliver agile, omnichannel, and scalable customer and employee experiences Cloud-based omnichannel CX platform: Take control of your...
SOFIA, 29 November, 2018 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s...
SOFIA, 29th November, 2018 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world&rsquo...
The Challenge A global health services organisation, with insurance subsidiaries that are major providers of dental, medical, Medicaid and Medicare plans, needed to modernize its claims systems to be more flexible and configurable. The Solution We...
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Auto brands have a lot of information about their customers, but how often has the manufacturer of your vehicle really made you say ‘wow?’ I was surprised when my car recently alerted me to Mother’s Day. It was two full days ahead of Mother’s Day...