EMEA Search Results for
"digital transformation"
It’s that feeling of time saved. Problem solved. It’s that feeling of time saved. Problem solved. As customers, we all love that feeling. Surprise, delight, and even joy. So why isn’t every customer experience great...
Businesses in Europe have an opportunity—and a challenge—in 2021 to adapt to an increasingly digitised world and ensure that their customer relationships outlast the coronavirus pandemic. Get ready to hit the reset button on customer...
London, 18th October, 2019 - TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...
LONDON, 14 November 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic...
London, 28th November 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...
What is Robotic Desktop Automation (RDA)? Robotic Desktop Automation (RDA) is a part of larger group of automation tools used for enterprise-wide process and workflow improvements. This desktop automation is implemented at the level of individual...
London, 26th March 2021; TTEC Holdings, Inc. (NASDAQ: TTEC), a leading Customer Experience as a Service (CXaaS) solution provider for many of the world's most iconic and disruptive brands, has been awarded 3 awards in recognition of delivering...
Direct or branchless banking should have flourished in an environment where the COVID-19 pandemic accelerated a shift to digital channels, but it’s more complicated than that, according to J.D. Power’s latest U.S. Direct Banking...
The Coronavirus pandemic has led to tectonic shifts in how people live and work all around the world. Social distancing and stay-at-home orders have upended traditional societal norms for work, commerce and play. And though the future is uncertain...
The world has changed, success lies in organisations that are nimble enough to utilise innovations born out of crisis. CX leaders in the European contact centre space who want to emerge stronger after COVID-19 need to act on the new expectations...
Raise your hand if this describes your firm: Everyone wants to be innovative, but not everyone wants to change. Consider automation. Employees understand the benefits of automation and bots but research shows many employees also fear being...
The power of big. The agility of small For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and...
TTEC EMEA were highly commended for the prestigious “Excellence in BPO Collaboration” award for demonstrating customer experience excellence. London, 22nd March 2021; TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer...
Explore the effortless experience toolkit. Powered by industry leading influencers sharing their thoughts and expertise in creating less effort, more happy engagements with your customers. Effortless Resources Strategy Guide Strategy Guide...
LONDON, 23rd September 2020 /PRNewswire/ -- TTEC was named “Best Contact Centre” and “Best Employee Empowerment” by the European Customer Centricity Awards TTEC also won the top prize at the UK National Contact Centre...
LONDON, 9th January 2018 -- TeleTech Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative...
In February I predicted this was going to be the year that companies would re-commit to customer centricity. AI innovation and the expanding omnichannel environment made everything more connected, but the customer experience needed to be simpler...
LONDON, Sept. 30, 2020 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, has been approved to supply a...
There’s a mantra for the new normal: Don’t waste my time. The novel coronavirus sent organisations scrambling to assert their dominance in the digital space, and with this came a renewed focus on seamless, easy interfaces across all...
Acquisition adds Amazon Connect, one of AWS’s fastest-growing services, to TTEC’s Humanify Cloud CX Ecosystem. The TTEC acquisition of VoiceFoundry: Adds Amazon Connect to TTEC's Humanifytm Cloud, providing TTEC's current and...