
TTEC opens new global customer experience delivery center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
Read the press releaseTTEC opens new global customer experience delivery center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
Read the press releaseCustomer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
Learn moreClothing retailer meets peak holiday demands
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
Learn moreNext-gen self-service contact centre improves CX and saves money
€2.3 million in savings and 85% FCR for retailer through more automatic IVR options
Learn moreSocial Learning Technology Drives Faster Results
Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics
Learn moreTTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
Read the press releaseConversation Engine Saves Cyber Monday Sales
Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours
Learn morePlease Help Yourself
A utility company transformed its customer service with a self-help solution
Learn moreOmnichannel transformation
TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.
Learn moreCoronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.
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