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Anyone that has designed a detailed customer experience strategy knows the value of knowledge management. A good knowledge management system (KMS) can be the difference between revenue growth and failure. Consultants and business academics have...

DENVER and CAPE TOWN, South Africa, Aug. 23, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the...

ENGLEWOOD, Colo., April 12, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Gartner recognized...

DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck"...

    Powering the contact centre of the future, today As a Genesys Platinum Partner, we leverage the power of the Genesys technology ecosystem, combined with our own internally built solutions, to help clients create truly engaging...

DENVER, Dec. 13, 2022 - TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has won three prestigious European Contact Centre & Customer...

DENVER, Jan. 26, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Adam Foster has been named...

Does your business need a call centre or a contact centre? Although these terms are often used interchangeably, there are key differences between these common business communication models. Understanding the difference between a call centre and...

What is Customer Experience as a Service (CXaaS)? Customer Experience as a Service is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience. CXaaS operations are...

The Coronavirus pandemic has led to tectonic shifts in how people live and work all around the world. Social distancing and stay-at-home orders have upended traditional societal norms for work, commerce and play. And though the future is uncertain...

Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they want, whenever they want. That’s why your contact center associates need to be faster and better...

2019 was a great year for TTEC in EMEA.  Having revitalised their European GTM strategy and plan for the Customer Experience industry in late 2017, and following several acquisitions and a subsequent rebrand in January 2018 as part of this ...

Who were the customer experience leaders in 2010? How has the CX landscape changed since then? As businesses enter a new decade, it’s worth reflecting on how the customer experience—and what determines a great experience—have...

This manufacturer enjoys a well-earned reputation as an automotive customer service leader. The automaker’s dedication to a customer-centric culture permeates every aspect of product manufacturing and support – from slowing production...

There’s a mantra for the new normal: Don’t waste my time. The novel coronavirus sent organisations scrambling to assert their dominance in the digital space, and with this came a renewed focus on seamless, easy interfaces across all...

There is a bias that call recording software is only good for listening to past calls for quality assurance and compliance. In reality, speech analytics is a valuable tool for any customer service and sales team to uncover trends and top...

As lockdowns and restrictions begin anew in the UK and Europe pharmaceutical and government organisations are clearing a difficult path to recovery with the COVID-19 vaccine. Amidst massive logistical challenges in distributing, administering and...

Businesses in Europe have an opportunity—and a challenge—in 2021 to adapt to an increasingly digitised world and ensure that their customer relationships outlast the coronavirus pandemic. Get ready to hit the reset button on customer...

Society, technology and geography are critical factors that often shape a person’s career decisions. 2020 expedited these factors, especially in the open talent economy. At the recent Global Technology and Business Services Council’s virtual...

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. But don’t be fooled—these terms aren’t interchangeable. Both involve receiving business services from a third...