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  • 4 CRM Trends Driving CRM Innovation
    May 16, 2022 Blog

    4 CRM Trends Driving CRM Innovation

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  • TTEC opens new global customer experience delivery center in Cape Town
    November 29, 2023 Press Release

    TTEC opens new global customer experience delivery center in Cape Town

    Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint

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  • When the Unexpected Happens, Lean Into Resilience
    May 20, 2020 Blog

    When the Unexpected Happens, Lean Into Resilience

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  • Telkom South Africa Creates a Roadmap for Long-Term Success
    May 19, 2020 Case Study Communications

    Telkom South Africa Creates a Roadmap for Long-Term Success

    Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap

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  • Please Help Yourself
    October 10, 2017 Case Study Public Sector and Government

    Please Help Yourself

    A utility company transformed its customer service with a self-help solution

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  • TTEC Press Release
    June 13, 2024 Press Release

    TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021

    Customer Experience expert scoops leading global awards for delivering holistic experiences enabling digital transformations.

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  • TTEC Press Release
    January 26, 2023 Press Release

    TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA

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  • Social Learning Technology Drives Faster Results
    May 19, 2020 Case Study Automotive

    Social Learning Technology Drives Faster Results

    Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics

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  • Conversation Engine Saves Cyber Monday Sales
    August 20, 2018 Case Study Retail and eCommerce

    Conversation Engine Saves Cyber Monday Sales

    Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours

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  • A computer hub
    May 6, 2022 Blog

    Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.

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  • TTEC Press Release
    November 29, 2021 Press Release

    TTEC EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021

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  • Powering Customer Support
    April 16, 2024 Case Study Financial Services and Insurance

    Powering Superior Support

    In a real-time information world, customer service needs to keep pace with demand.

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