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EMEA Search Results

  • TTEC opens new global customer experience delivery center in Cape Town
    November 29, 2023 Press Release

    TTEC opens new global customer experience delivery center in Cape Town

    Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint

    Read the press release
  • Customer correspondence hits new quality targets for retail chain
    April 26, 2024 Case Study Retail and eCommerce

    Customer correspondence hits new quality targets for retail chain

    AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity

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  • Clothing retailer meets peak holiday demands
    April 16, 2024 Case Study Retail and eCommerce

    Clothing retailer meets peak holiday demands

    Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.

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  • A man talking to someone over the phone
    March 13, 2024 Case Study Retail and eCommerce

    Next-gen self-service contact centre improves CX and saves money

    €2.3 million in savings and 85% FCR for retailer through more automatic IVR options

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  • Social Learning Technology Drives Faster Results
    May 19, 2020 Case Study Automotive

    Social Learning Technology Drives Faster Results

    Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics

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  • Graphic with hexagon pattern
    January 6, 2025 Landing Page

    Omnichannel Orchestration

    Omnichannel technology to deliver amazing CX at scale

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  • TTEC Press Release
    January 26, 2023 Press Release

    TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA

    Read the press release
  • Conversation Engine Saves Cyber Monday Sales
    August 20, 2018 Case Study Retail and eCommerce

    Conversation Engine Saves Cyber Monday Sales

    Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours

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  • Please Help Yourself
    October 10, 2017 Case Study Public Sector and Government

    Please Help Yourself

    A utility company transformed its customer service with a self-help solution

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  • Omnichannel transformation
    February 25, 2025 Case Study Retail and eCommerce

    Omnichannel transformation

    TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.

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  • A computer hub
    May 6, 2022 Blog

    Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.

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