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    Exceptional customer experiences start here. Don't wish for happy customers. Make them. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Everything you need to reimagine your CX and make your customers smile. Explore the power of CXaaS >> CX Strategy & Analytics CX Strategy When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. CX Technology CX Technology Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. CX Outsourcing CX Outsourcing The power of big with the agility of small. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team.
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EMEA Search Results for

"cloud"

Forrester Finds That Lighthouse KMS Offers A 269% ROI

Blog

Anyone that has designed a detailed customer experience strategy knows the value of knowledge management. A good knowledge management system (KMS) can be the difference between revenue growth and failure. Consultants and business academics have...

TTEC opens global delivery center in South Africa

DENVER and CAPE TOWN, South Africa, Aug. 23, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the...

TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO

ENGLEWOOD, Colo., April 12, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Gartner recognized...

TTEC Names Charles "Chuck" Koskovich as Chief Operating Officer for TTEC Engage

DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck"...

Genesys Partnership

    Powering the contact centre of the future, today As a Genesys Platinum Partner, we leverage the power of the Genesys technology ecosystem, combined with our own internally built solutions, to help clients create truly engaging...

TTEC wins three European Contact Centre & Customer Service Awards

DENVER, Dec. 13, 2022 - TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has won three prestigious European Contact Centre & Customer...

TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA

DENVER, Jan. 26, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Adam Foster has been named...

Contact Centre vs. Call Centre: 6 Key Differences and Why it Matters

Blog

Does your business need a call centre or a contact centre? Although these terms are often used interchangeably, there are key differences between these common business communication models. Understanding the difference between a call centre and...

What is Customer Experience as a Service (CXaaS)?

What is Customer Experience as a Service (CXaaS)? Customer Experience as a Service is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience. CXaaS operations are...

5 Innovations Reshaping Contact Centres for a Post-Crisis World

Blog

The Coronavirus pandemic has led to tectonic shifts in how people live and work all around the world. Social distancing and stay-at-home orders have upended traditional societal norms for work, commerce and play. And though the future is uncertain...

Decoding RPA and Intelligent Automation in the Contact Centre

Blog

Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they want, whenever they want. That’s why your contact center associates need to be faster and better...

2020: New Year, New Decade, More amazing CX changes afoot

Blog

2019 was a great year for TTEC in EMEA.  Having revitalised their European GTM strategy and plan for the Customer Experience industry in late 2017, and following several acquisitions and a subsequent rebrand in January 2018 as part of this ...

What 2010 Can Teach Us About CX Excellence in 2020

Blog

Who were the customer experience leaders in 2010? How has the CX landscape changed since then? As businesses enter a new decade, it’s worth reflecting on how the customer experience—and what determines a great experience—have...

Social Learning Technology Drives Faster Results

Client Stories

This manufacturer enjoys a well-earned reputation as an automotive customer service leader. The automaker’s dedication to a customer-centric culture permeates every aspect of product manufacturing and support – from slowing production...

Reinvent the “New Normal” Customer Experience

Blog

There’s a mantra for the new normal: Don’t waste my time. The novel coronavirus sent organisations scrambling to assert their dominance in the digital space, and with this came a renewed focus on seamless, easy interfaces across all...

Contact Center Speech Analytics: 5 Speech Analytics Technology Myths and Tips to Overcome Them

Blog

There is a bias that call recording software is only good for listening to past calls for quality assurance and compliance. In reality, speech analytics is a valuable tool for any customer service and sales team to uncover trends and top...

How Customer Experience Can Help Support the COVID-19 Vaccine Rollout

Blog

As lockdowns and restrictions begin anew in the UK and Europe pharmaceutical and government organisations are clearing a difficult path to recovery with the COVID-19 vaccine. Amidst massive logistical challenges in distributing, administering and...

7 Customer and Employee Experience Trends Shaping 2021

Blog

Businesses in Europe have an opportunity—and a challenge—in 2021 to adapt to an increasingly digitised world and ensure that their customer relationships outlast the coronavirus pandemic. Get ready to hit the reset button on customer...

Open Talent: 3 Takeaways on the Future of the Gig Economy and Crowdsourcing

Blog

Society, technology and geography are critical factors that often shape a person’s career decisions. 2020 expedited these factors, especially in the open talent economy. At the recent Global Technology and Business Services Council’s virtual...

Outsourcing vs. managed services: Knowing the difference will save you time and money

Blog

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. But don’t be fooled—these terms aren’t interchangeable. Both involve receiving business services from a third...

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