4 CRM Trends Driving CRM Innovation
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TTEC opens new global customer experience delivery center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
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When the Unexpected Happens, Lean Into Resilience
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Telkom South Africa Creates a Roadmap for Long-Term Success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap
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Please Help Yourself
A utility company transformed its customer service with a self-help solution
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TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021
Customer Experience expert scoops leading global awards for delivering holistic experiences enabling digital transformations.
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TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
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Social Learning Technology Drives Faster Results
Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics
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Conversation Engine Saves Cyber Monday Sales
Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours
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Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.
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TTEC EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021
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Powering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
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