TTEC opens new global customer experience delivery center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
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Workforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
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Clothing retailer meets peak holiday demands
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
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Next-gen self-service contact centre improves CX and saves money
€2.3 million in savings and 85% FCR for retailer through more automatic IVR options
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Social Learning Technology Drives Faster Results
Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics
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TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
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Conversation Engine Saves Cyber Monday Sales
Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours
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Please Help Yourself
A utility company transformed its customer service with a self-help solution
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Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.
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TTEC EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021
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