When the Unexpected Happens, Lean Into Resilience
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Telkom South Africa Creates a Roadmap for Long-Term Success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap
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Workforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
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TTEC opens new global customer experience delivery center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
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Please Help Yourself
A utility company transformed its customer service with a self-help solution
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Social Learning Technology Drives Faster Results
Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics
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TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
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Omnichannel transformation
TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.
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Conversation Engine Saves Cyber Monday Sales
Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours
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Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.
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